Teamwork is the key, says TSA Friendship Award Winner at Washington Dulles Airport

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Air Serv Corporation's employee wins the TSA Friendship Award for his communication and cooperation as a lobby director at Dulles International Airport.

Juan Irizarry-Guiot was surprised to receive the Transportation Security Administration's TSA Friendship Award, which he received for his communication and cooperation when he worked as a lobby director for Air Serv at the Dulles International Airport. He started in that position three years ago and his responsibilities included keeping communication open between TSA and the lobby, working on directing lines of passengers. Juan now works as a duty manager. "I serve as a liaison between Air Serv and other areas and make sure everything is running smoothly," said Juan. His background in the military, from which he retired in 1987, must come in handy.

Juan, who is originally from Puerto Rico, says he loves everything about working for Air Serv. "The people, the company, the whole nine yards," he said. He believes he received the award because of the wonderful relationship that exists between him and his people with TSA. "We have such good communication and work so wonderfully as a team," he said. "I got to develop a lot of friendships with the screening managers at TSA."

It's nice to hear they were so cheery during those early shifts - Juan's hours had been from 4:30 a.m. to 12:30 a.m. He sleeps just slightly later now, working from 6:00 to 2:30.

"It's important to always have a good attitude," he said. "Just keep a smile on your face."

Air Serv, one of the fastest growing companies in the United States, has 4,300 employees serving 25 airlines in 19 markets in the U.S. and Great Britain, offering services such as skycap, baggage handling, wheelchair services and customer service. Founded in May 2002 by aviation service leader Frank Argenbright Jr., the company holds major contracts with leading aviation companies, including Delta Air Lines, United Airlines and Fed Ex. For more information, visit its website at

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Nancy Montgomery



Chris Schroder, Schroder PR


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