'IVR Concierge from Noble Systems Receives Product of the Year" Award from Customer Inter@ction Solutions Magazine® for 2004

Noble Systems Corporation, a global provider of contact center technology solutions, has received a Product of the Year Award" from Customer Inter@ction Solutions® magazine for its IVR Concierge solution. The Noble IVR Concierge allows companies to manage calls in the inbound queue more efficiently for greater caller satisfaction. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982. Noble IVR Concierge from Noble Systems allows contact centers to improve the customer experience for callers in the hold queue, reducing the number of dropped calls and customer hang-ups.

Atlanta, GA (PRWEB) January 29, 2005 -- Noble Systems Corporation, a global provider of contact center technology solutions, has received a Product of the Year Award" from Customer Inter@ction Solutions® magazine for its IVR Concierge solution. The Noble IVR Concierge allows companies to manage calls in the inbound queue more efficiently for greater caller satisfaction. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

Noble IVR Concierge from Noble Systems allows contact centers to improve the customer experience for callers in the hold queue, reducing the number of dropped calls and customer hang-ups. Custom messaging, IVR menus, and ANI detection combine to provide an integrated solution for on-hold and callback management. Using IVR Concierge, companies can announce the average wait time for a caller on hold. The system then offers the caller the opportunity to hang-up -- but to remain in the call queue -- to receive a callback when an agent is available. With this option, the system keeps the call in the exact place 'in line that the caller would be if he/she remained on hold, while 'freeing the customer from the hold cycle. When the next agent is available, the system automatically calls the customer. IVR Concierge also allows callers to enter a different phone number for the callback, and to request a specific date and time, using their telephone keypad. This option is ideal for customers who call after hours and would like to receive a callback in a different location.

Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. For another year, Noble Systems has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

James K. Noble, Jr., President & CEO of Noble Systems, says, Noble Systems is continuously developing innovative solutions for the industry. From a simple wait time announcement to giving the caller the opportunity to receive a callback at a time and place convenient to them, the IVR Concierge helps take inbound customer service to the next level. We are excited to have this technology recognized by Customer Inter@ction Solutions -- a leading industry resource."

The Award listings for the 2004 Product of the Year program will be printed in the January 2005 issue of Customer Inter@ction Solutions magazine (view the magazine online at www.cismag.com).

About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and Internet Telephony® magazines, Web portal TMCnet.com, and the online publications SIP, Speech-World, VoIP Developer, WiFI Telephony, WiMAX, Alternative Power and BiometriTech. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces Internet Telephony® Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the worlds largest teleservices organization, with operations in over 30 countries. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 (lallum@noblesys.com), or visit Noble Systems online at www.noblesys.com.

Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.

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