Message Technologies Announces Record Fiscal Q1; Accelerated Demand for VoiceXML Hosting Services Deliver Record Quarter

Message Technologies, an industry-leading provider of speech IVR hosting, services, and solutions, announces today that it achieved record fiscal first quarter growth for the quarter ending December 31, 2004. The companys speech IVR hosting business grew 80% over the third quarter, and increased 350% over the same quarter in the previous year.

Atlanta, GA (PRWEB) February 2, 2005 -- Message Technologies achieved this growth through expanding its customer base as well as through increased call traffic from existing customers.

Since we began VoiceXML hosting in 2001, weve seen steady growth, punctuated by dramatic growth in the past six months," says Mark Abramson, CEO of Message Technologies. And we look forward to continued strong growth this year. With our long-term hosting experience and extensive background in speech technologies, MTI is uniquely positioned to help clients deploy applications quickly and cost-effectively. In addition, we offer hybrid solutions that use both our speech IVR hosting infrastructure and our live agent services. We believe this 'Under One Roof offering differentiates us in the marketplace."

While MTI respects the privacy of its clients, it reports it is supporting applications for the following customers:
- Automated customer service solutions for three of the Top 6 Cable Companies
- A leading Media/TV appliance manufacturer
- One of the Big 3 Automotive Manufacturers
- A number of major pharmaceutical companies
- A primary online billing solution

Message Technologies has a long history of successfully deploying best-of-breed speech IVR technologies, and will continue to invest in new technologies and infrastructure to support its rapid growth. The company has recently increased its capacity and services through expanding its number of VoiceXML ports and the purchase of an Excel switch.

This is an exciting time for us in an exciting industry," says Darrell Knight, President of Message Technologies. There is no doubt that the market escalation we are experiencing month over month proves that the general market acceptance of speech recognition solutions as a critical customer service alternative has now arrived."

About MTI
MTI (Message Technologies, Inc.) is an industry leader in providing Interactive Voice Response (IVR) and speech technologies. Its mission is to deliver innovative and affordable interactive voice solutions with maximum customer satisfaction. With over 2000 customers throughout North America and Canada, MTI specializes in speech IVR outsourcing services, including VoiceXML and SALT hosting. MTI also provides senior telephony and speech professional services for the design, development, deployment and ongoing testing of speech-enabled applications. It handles every part of the speech application infrastructure including trunk and platform provisioning, business continuation planning, monitoring, web access, physical and logical security and co-location, and live agent services.

For more information, visit www.messagetech.com.

MTI and Message Technologies, Inc., are registered trademarks of Message Technologies, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.

Contact:
Sarah Halim
MTI
770-240-8031
Sarah.Halim@messagetech.com

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