Voxeo Completes $2.2m Expansion and Upgrade of VoiceCenter IVR Hosting Facilities
New Orlando and Atlanta Facilities Increase Capacity 1100% to Support Existing and New Customers
(PRWEB) February 16, 2005 -- In response to the sustained and profitable growth of its IVR hosting services, Voxeo announced today that it has completed a multi-million dollar project to expand and enhance its SIP, CCXML, and VoiceXML-based VoiceCenter IVR Hosting capabilities.
The project includes the expansion of Voxeos tier-one data center at InterNAPs business-critical facility in Atlanta, Georgia and the opening of a new carrier-grade Data and Network Operations Center at Voxeos headquarters in Orlando, Florida. Voxeo expanded its capacity both to address the growth of its existing IVR hosting customers and to respond to signs of rapid adoption of IVR hosting by new enterprise customers over the next several years.
The market for hosted IVR has steadily increased over premise IVR shipments in the last 5 years, and with the flexibility it provides customers, should continue to do so," said Nancy Jamison, Principal Analyst at Jamison Consulting. Voxeo, with its established heritage of hosted solutions will continue to take advantage of this trend."
The hosted IVR industry will continue to exhibit aggressive growth in 2005 as more businesses adopt this model to improve customer service while avoiding the upfront costs associated with premise-based IVR deployments," said Daniel Hong, Voice Business Analyst at Datamonitor. Today's hosted IVR service providers are evolving from a traditional utility to a more strategic, business process oriented delivery model. This change is increasing the value proposition of hosted IVR services and will help drive growth in this market segment."
In addition to a delivering over 5000 square feet of new space and a ten-fold increase in power and cooling infrastructure, both facilities incorporate a state-of-the-art, redundant, Cisco Supervisor Engine V routing and switching platform. In conjunction with Voxeos highly scalable VoiceCenter SIP Softswitch, this platform can route and switch over 1 million concurrent Voice over IP (VOIP) calls, providing Voxeo and its customers ample room for expansion as enterprises, call centers, and carriers increasingly turn to VOIP for new telephony deployments.
To support Voxeos 100% IVR Uptime Guarantee -- the first and only 100% uptime Service Level Agreement (SLA) in the IVR industry - Voxeos new VoiceCenter facilities also deliver comprehensive per-site and geographic redundancy, including:
- Access to all major internet and carrier networks through multiple, diverse fiber paths
- Over 200 tons of redundant, data-grade, high-density server cooling
- Dual 10,000 AMP DC power feeds and telco-grade DC/AC power inverters
- 4 hours of battery backup for use during transition from utilities to generator power
- 1000 kilowatt (1 megawatt) on-site backup generator
- 1000 kilowatt (1 megawatt) secondary drive-up generator pad and panel
Voxeo sustained record growth on its way to profitability in 2004, including a surge of new customers and new applications from existing customers," said Jonathan Taylor, President and CEO of Voxeo. The enhanced power, cooling, and network infrastructure in these data centers represents a $2.2 million investment in Voxeos growth through 2005 and beyond. We believe strongly in the business potential of our enterprise customers and channel partners, and were re-investing our profits accordingly."
About Voxeo
Voxeo Corporation is the leading provider of standards based, hosted and customer premise IVR solutions. These solutions extend versatile IP and XML technologies to make it easy to create, deploy, and maintain the widest variety of telephony applications. Voxeo customers, VARs, resellers, and channel partners leverage these solutions to enhance customer care, reduce costs, and generate new sources of revenue. For more information, visit www.voxeo.com, or call +1 (407) 418-1800.
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