Interactive Intelligence at CallCenterWorld 2005

Interactive Intelligence customer, Teleos, has been nominated for a CAt award at CallCenterWorld 2005, Germanys leading contact centre event, held 21-24 Feb. 2005 in Berlin.

(PRWEB) February 20, 2005 -- Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, will be exhibiting at CallCenterWorld 2005, Germanys leading contact centre event, held 21-24 Feb. 2005 in Berlin.

The company will be on stand 2a17-2A2, along with German partners Agori, Dimension Data and MSG, demonstrating its market leading software for contact centres. Eyes will also be on Interactive Intelligence customer, Teleos, which has been nominated for a CAt award, the results of which will be announced at the show.

CAt awards reward innovative solutions that show creativity and give a direction for the whole industry and only established, proven solutions may be nominated. Teleos, an E.ON Westfalen Weser, opted for Interactive Intelligences Customer Interaction Center(r) (CIC) contact centre software in December 2003. The call centre has around 50 agents who serve approximately 36,000 customers. These customers are offered a variety of ways to contact the call centre, including phone, email, fax, SMS and unified messaging. The softwares rich functionality, easy reporting, easy administration and easy integration to the existing telecoms and IT infrastructure mean that it has gone on to replace the old telephone infrastructure.

Interactive Intelligences CIC software provides comprehensive, easy to use contact centre automation. It enables contact centres to pick and choose applications from call routing to unified messaging, with comprehensive real time reporting functions across all forms of contact, from calls and emails through to SMS and web interactions. It is highly scalable and changes in set up are simple 'drag 'n drop operations.

As one of the first vendors to offer an open, software-based multi-channel contact centre solution, we established ourselves as an early leader in the marketplace," said Tony Martin, Director of EMEA Marketing for Interactive Intelligence. Over the past year we have maintained and built on that lead by continuing to innovate using standards-based technologies such as SIP designed to further reduce total cost of ownership, increase operational efficiencies, and better protect our customers' investment." Interactive Intelligence's European customers include Zurich Bank, Honda, Cetelem, Skandia, and Telefonica.

Note to Editors:
Further information on CallCenter World can be found at http://www.callcenterworld.de.

About Interactive Intelligence Inc. (www.ININ.com)
Interactive Intelligence Inc. (Indianapolis/USA) is a global developer of multi-channel business communications software. The company was founded in 1994 by Dr. Donald E. Brown and has been listed on the NASDAQ (ININ) since 1999. It employs approximately 350 people worldwide and generated sales of USD $55.1 million in 2004. Interactive Intelligence's 1,000-plus customers include major brand names such as Abbott Labs, Eli Lilly and Company, Fujitsu, Harvard University, PeopleSoft, Shinsei Bank and the U.S. Department of Commerce. The company's interaction management software, first offered in 1997, is able to replace traditional telephone systems, call centre systems, computer-telephone integration solutions, speech dialog and voice mail systems, fax servers, and Web gateways with a standards-based, single-platform solution that also supports voice over IP (VoIP). This open, "all-in-one" approach lowers total cost of ownership, simplifies administration and maintenance, and increases flexibility, enabling companies to quickly and easily adapt to their unique market requirements. The software is marketed via a global reseller channel of approximately 140 partners.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

About Interactive Intelligence Inc.
Interactive Intelligence Inc. is the owner of the marks Interactive Intelligence, its associated Logo and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Contacts:
Tony Martin
Marketing Director, EMEA   
Interactive Intelligence Inc.   
+44 (0) 20 8867 3675      
tony.martin@inin.com

Claire Thompson
Zed PR
T: +44 (0) 118 944 0394
M: +44 (0) 7771 817015
claire@zedpr.co.uk'

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