FirstMerit Corporation Rolls Out GMT Workforce Management Software Enterprise-Wide
GMT announced today that FirstMerit Corporation is proceeding with the rollout of GMT Planet(TM) workforce management software to manage staffing levels and scheduling throughout the bank. In addition to retail branches, FirstMerit is now using GMT Planet to bring workforce management to contact centers and to diverse back office areas, including item processing, lockbox operations, and its transportation department.
(PRWEB) February 21, 2005 -- GMT announced today that FirstMerit Corporation [Nasdaq: FMER, a $10.1 billion diversified financial services company operating in Ohio and Western Pennsylvania, is proceeding with the rollout of GMT Planet(TM) workforce management software to manage staffing levels and scheduling throughout the bank. In addition to retail branches, FirstMerit is now using GMT Planet to bring workforce management to contact centers and to diverse back office areas, including item processing, lockbox operations, and its transportation department.
GMT Planet provides an integrated staffing model and scheduling process that will span our entire organization. Our research uncovered GMT as the only software provider with a proven solution to bring workforce management to all areas of the bank," said Larry Shoff, Executive Vice President and Chief Technology Officer of FirstMerit Corporation. In addition to features and functions, our team was particularly impressed with GMTs focus on service and on customer-based improvements, two critical components for the type of long-term vendor relationships we desire."
GMT Planet provides a dynamic staffing model that automatically adjusts to trends and changes, and schedules personnel accordingly. It pinpoints and reduces both current and projected overstaffing and understaffing within a financial institutions branch network, call centers, and back office, treating them as dynamic, changing environments. GMT Planet empowers the end-user to utilize a management-by-exception" method-ology, quickly focusing efforts on those branches and departments that present the greatest overall opportunity for improvement. It provides short- and long-term FTE requirements as well as budgeting, leading to hiring plans whose result is having the right employees in the right place at the right time.
Roger Avats, GMTs CEO, commented that FirstMerits selection is further validation that the marketplace desires a workforce management tool that can successfully scale the entire organization. FirstMerits selection continues to demonstrate its leadership in the financial services industry. FirstMerits actions illustrate a clear and continuous effort on improving the overall customer experience, while searching for tactical workforce opportunities that increase profitability and improve efficiency. We are proud to be a part of that effort."
About GMT (www.gmt.com) GMT makes companies more profitable through effective workforce management. GMT delivers its workforce optimization solutions by listening to what our customers require and cost-effectively delivering those features. GMT Planet, the companys flagship product, is a flexible workforce management and workforce optimization solution that adapts to meet the needs of contact centers, processing centers, financial institutions and entire enterprises. GMT is also the developer of CashMaster(TM), the worlds leading cash management and forecasting application for financial institutions, distributed worldwide by Ernst & Young LLP.
About FirstMerit (www.firstmerit.com) FirstMerit Corporation is a diversified financial services company headquartered in Akron, Ohio, with assets of $10.1 billion as of December 31, 2004 and 163 banking offices in 24 Ohio and Western Pennsylvania counties. FirstMerit provides a complete range of banking and other financial services to consumers and businesses through its core operations. Principal wholly- owned subsidiaries include: FirstMerit Bank, N.A., FirstMerit Mortgage Corporation, FirstMerit Title Agency, Ltd., FirstMerit Credit Life Insurance Company, and FirstMerit Community Development Corporation.
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