Calea Significantly Reduces Labor Costs with GMT Workforce Management Solutions
GMT today announced significant results from Calea's implementation of the GMT PlanetTM Workforce Management software solution in their highly skilled medical contact-center. Since switching to GMT Planet from another workforce management application that delivered disappointing results, Calea has seen a reduction in labor costs by 15% while improving customer service levels.
Atlanta, GA (PRWEB) February 28, 2005 --- GMT, a leading provider of workforce management solutions, today announced significant results from their evaluation of GMT Planets benefits to Calea, Canadas leading provider of home healthcare products and services and patient support programs. Since switching to the GMT Planet workforce management solution from another workforce management application that delivered disappointing results, Calea has seen a reduction in labor costs by 15% in their highly skilled medical contact center while improving customer service levels.
Controlling agent costs is crucial to bottom line financial results. Since Caleas agents are relatively expensive registered health care professionals, every labor hour saved has a real impact. Service is equally important to Calea and they carefully searched for a vendor that could provide the superior service that is critical to their patients while also optimizing their workforce.
GMT offered the only workforce management solution that could actually help us to achieve our goal of providing the highest levels of support to all of our healthcare partners," said Ian LaFleur Director of Operations for Calea. The ever-changing and vital nature of our clients needs provides a real challenge for our contact center. GMT Planet consistently delivers incredible accuracy in both forecasting and scheduling for those needs."
Roger A. Avats, President and CEO of GMT said, Were pleased that Calea has seen such a positive result from their implementation of GMT Planet. Workforce management is clearly a significant competitive advantage as businesses respond to a recovering economy by increasing their staffing efficiency and effectiveness in their contact center. GMT, with our extremely high performance-to-cost ratio, consistently delivers for our customers in North America and around the world."
BlueStream, GMTs exclusive reseller in Canada, facilitated the solution for Calea.
About Calea (www.calea.ca) Calea is the leading Canadian provider of client-focused, home healthcare products, services, and patient support programs. Formerly known as Caremark, Calea has been serving the healthcare needs of tens of thousands of Canadians since 1984.
About GMT (www.gmt.com) GMT makes companies more profitable through effective workforce management. GMT delivers its workforce optimization solutions by listening to what our customers require and cost-effectively delivering those features. GMT Planet, the companys flagship product, is a flexible workforce management and workforce optimization solution that adapts to meet the needs of contact centers, processing centers, financial institutions and entire enterprises. GMT is also the developer of CashMasterTM, the worlds leading cash management and forecasting application for financial institutions.
About BlueStream (www.Bluestream.ca) BlueStream Canada specializes in providing solutions for the contact center. With a comprehensive portfolio of solutions and services BlueStream can meet the complete needs of todays sophisticated multimedia call center; Digital Recording, IVR, Workforce Management, Outbound Dialing, Customer Feedback Solutions -- full suite of solutions and services.
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