Campbell Hooper Saves £400,000 Through Digital Dictation

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Campbell Hooper, a London based commercial law firm, has revealed it has saved £400,000 over 3 years in the cost of temporary secretarial cover, facilitated by their use of BigHand Digital Dictation software. Campbell Hooper was one of the first law firms to have implemented digital dictation workflow technology in early 2002, and the savings equate to a return on investment of £3,000 per lawyer per year. In addition the firm has also seen a considerable improvement in document turnaround times.

Campbell Hooper, a London based commercial law firm, has revealed it has saved £400,000 over 3 years in the cost of temporary secretarial cover, facilitated by their use of BigHand Digital Dictation software. Campbell Hooper was one of the first law firms to have implemented digital dictation workflow technology in early 2002, and the savings equate to a return on investment of £3,000 per lawyer per year. In addition the firm has also seen a considerable improvement in document turnaround times.

No secretaries have lost their job as a result of the initiative and the number of fee earners at the firm has gone from 40 to 48 over the 3-year period, substantially improving the firm’s fee earner to secretary ratios.

Chris Simmons, IT Director at Campbell Hooper commented:

“There has been an overall strategy of targeting temp costs at Campbell Hooper which has focused on staff retention, work sharing, personal development, and improving the working environment. BigHand Digital Dictation software has been one of the major elements in driving these costs down and has been a tremendous help in making the whole process possible. The great benefit has been that the firm is able to pass on these improved efficiencies directly to our clients. Our infrastructure is now more reliable, efficient, and productive and costs less to maintain”

BigHand Digital Dictation makes these savings possible by facilitating a number of small but dramatic changes in working practices, which accumulate to offer a substantial reduction in overheads. These changes include:

  •     No dedicated float secretaries required
  •     No holiday cover required
  •     Secretaries share work more freely
  •     Secretaries cover for absent colleagues
  •     Different departments help each other out
  •     Management reports on secretarial productivity
  •     No replacement tapes required
  •     No maintenance cost on faltering analogue machines
  •     Instant remote working out of hours
  •     Reduction in overtime

Campbell Hooper is a 26 partner commercial firm based in London. They provide a full spectrum of in-depth legal services including corporate/commercial; litigation; media/IP/IT; defamation; property; planning; construction; private client; charities; employment and tax services.

BigHand

BigHand was recognised by Deloitte as one of the fastest growing software companies in the UK in 2004, and one of the 500 fastest growing software vendors in Europe. BigHand was voted “Best Legal Office Technology System 2004” from votes from over 14,000 lawyers and IT managers across the legal sector in the LOTIE Awards. BigHand was also voted Best Legal Office Technology Supplier at the 2003 LOTIE Awards, and our leading product won the Society for Computers & Law IT Award in 2003 for “the most outstanding application of information technology to the law in UK and Ireland”. Additionally, BigHand was voted “Best Legal Office Automation System” at the Legal Office Technology Awards in 2002. BigHand is the leading digital dictation vendor in Europe, maintaining more digital dictation installations than any other single supplier. Further information is available at http://www.bighand.com

Contacts:

Dan Speed, Marketing Manager, +44 207 793 3076

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Dan Speed
BIGHAND
0207 793 3076
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