Fuze Receives ContactCenterWorld.coms 2005 Members Choice" Award for Best Self Service Solution in North and South America

The Fuze Suite, an enterprise-grade eService and knowledge management solution that enables companies of all sizes to improve customer service and support, won the 2005 ContactCenterWorld.com's award for Best Self Service Solution in the Americas.

BELLEVUE, WA (PRWEB) March 5, 2005 -- Fuze Digital Solutions announced today that it received the 2005 Members Choice" Award from ContactCenterWorld.com for the Best Self Service Solution in North and South America. The Fuze Suite is an enterprise-grade eService and knowledge management software solution that enables organizations to provide better customer service and support across all support channels -- in-person, phone and the Web -- while leveraging the rich customer insights exposed during assisted-service and self-service activity.

To win the award, the Fuze Suite beat out several major vendors -- such as KANA, Kanisa and Nortel -- by receiving the highest evaluations from users and end-users of the solution. The evaluations involved various aspects of the company and its solution, such as: value, support and service after the sale, ease of implementation and use, quality of support documents, reliability of the solution, flexibility, interoperability with existing systems, reporting, scalability, ROI, and customer acceptance of the solution.

The Members Choice Award further validates Fuzes continued commitment to providing a comprehensive and modular offering that allows companies of all sizes to affordably meet short- and long-term customer service and support needs with a single, highly integrated solution. With the flip of a switch, Fuze customers can choose to turn on and pay for functionality when it makes sense for their particular circumstances.

About ContactCenterWorld.com & The Members Choice Awards
ContactCenterWorld.com is the worlds number one on-line resource site for the contact center industry around the world, attracting over 7,500 unique visitors a day to its site. The Members Choice Awards are the industrys first and only independent awards program where customers and end-users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received. For more information, go to http://www.contactcenterworld.com.

About Fuze Digital Solutions & The Fuze Suite
Fuze Digital Solutions is a privately-held and profitable company based in Seattle, Washington, focused on providing comprehensive, yet easy-to-use mission-critical eService and knowledge management software. The Fuze Suite provides the functions and content necessary for organizations to make their Web sites truly viable alternatives to phone and in-person support. Used by companies of all sizes and in many different industries, the Fuze Suite also includes several modules developed by Fuze and its partners specifically for financial institutions. For more information about Fuze Digital Solutions, call 425-649-1246, visit http://www.fuze.com, or contact online at http://www.fuzeqna.com/fuzeds/consumer/question.asp

Contact Information:
Jean Van Court
Fuze Digital Solutions
425-649-1246

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