LiveTime Software Releases Version 3.5 of its J2EE Help Desk, Customer Service and Support Applications with CSS Based Customization

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Update includes Quick Calls, Customization, significant Performance improvements and support for IBM WebSphere and DB2

LiveTime Software, a leading provider of J2EE based Service desk software, today announced the availability of LiveTime Help Desk version 3.5 and LiveTime Support Desk version 3.5. Driven by customer requests, this release includes more than 35 new features designed to expand the breadth of the product while simplifying the user experience. The introduction of Quick Calls and customization options, combined with strengthened support for IBM WebSphere and DB2 make this a significant release.

Quick Calls

The introduction of Quick Calls in LiveTime Help Desk will allow supervisors to setup templates for common problems and solutions. This enables cases to be logged quickly, assigned automatically, and resolved in a fraction of the time it would normally take. “The savings in time and resources are significant,” said Dr. Darren Williams, CEO of LiveTime Software, “they have a major impact on support team effectiveness and best of all, the ROI is immediate.”

Customizable

LiveTime continues to emphasize open standards and universal access with complete support for Cascading Style Sheets level 2 (CSS2) and HTML 4. This enables users to have total control over the look and feel of the product, with access to every template in the system. There are currently three levels of control available, ranging from simple branding, through the standard administration console, to page style and content using any text editor. This gives users unprecedented power normally reserved for consultants.

Performance

Performance has been another key focus in this release with support for connection pooling and primary and secondary caching architectures. “This significantly boosts performance with high concurrent access of more than 50 technicians and thousands of users,” said Dr. George Vossos, CTO of LiveTime Software. Version 3.5 also includes ‘self-healing’ and diagnosis for complete auto-recovery under high traffic conditions.

IBM WebSphere and DB2

With continued focus on vendor neutrality LiveTime now includes complete support for IBM DB2 UDB v8.2 and later running on Solaris, Linux and Windows platforms. The ability to support DB2 UDB allows an enterprise to standardize its Service Desk on the IBM technology platform. This release also includes enhanced support for IBM’s WebSphere J2EE application server.

About LiveTime Solutions

LiveTime Support Desk provides the functionality to run a highly efficient and cost-effective support operation, and LiveTime Help Desk enables delivery of quality customer service, even in the most complex IT environments. These customizable, browser-based service management solutions combine best-in-class software with core Information Technology Infrastructure Library (ITIL®) best practices, the industry-standard framework for IT service delivery and support.

Both products continue to lead the industry by delivering comprehensive, vendor neutral, zero footprint, web-based functionality. As all-in-one solutions they are designed to save time and money for any organization offering either internal or external customer service.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com

Media Relations contacts:

USA: Bill Gram Reefer reefer@worldviewpr.com

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows mike@livetime.com

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher kerry.butcher@livetime.com

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

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