High Marks in VCG Customer Survey Emphasize Importance of "High-Touch" Staffing Software Support

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In-depth survey of customers rates VCG's technical support as 'excellent'. Overall results beat software industry averages according to independent research firm.

VCG Inc., the developer of StaffSuite® and WebPAS® software solutions for leading staffing companies, today announced the results of a comprehensive survey of its customers on VCG's products and services. The independent survey, conducted by research firm Specifics Incorporated of Atlanta, GA, used a broad sampling of VCG customers across product platforms and customer size. The resulting report awarded VCG overall marks above software industry averages, with 'excellent' marks in software support and Web support.

"We're pleased that the software support results mirror our own ongoing surveys," said Steve Taylor, President of VCG. "We have a long history of doing whatever it takes to support our customers, and the results indicate that we've been very successful at it. In the staffing industry, 'high-touch' partnerships are always the most successful, and we're glad to provide that same level of courteous and professional technical expertise through our training and support services."

Specifics conducted enough phone surveys of VCG customers to provide an 85% (±5%) confidence level in the results if applied to VCG's entire customer base. "Among the software firms we've studied, VCG was rated above average to excellent in categories of study ranging from administrative services to software support," said Brett Garrison, Lead Researcher for Specifics. "And when it came to comparing VCG's software support to the similar services they received from past staffing software vendors, all respondents said that VCG's was equal or better. This is a rare and extremely positive finding."

The survey researchers spoke to a wide cross-section of VCG customers whose titles included executive ownership, operational and system management. They responded to questions on their perceptions of the features, functions, quality and value of VCG's product and service offerings. In addition, 'drill down' questions probed customers for additional information that could be used to improve VCG's products and services.

"An independently-conducted survey like this is a time-consuming and expensive undertaking," Taylor remarked. "It digs deep enough to find those areas where we might need to improve our products, services, or processes. Even now we are working to develop an action plan to address the issues that have been brought to light. And we'll present the plan to our customers at our upcoming User Meeting in April. We're committed to the success of our customers, and continuous improvement is our means to achieve that goal."

About Specifics, Inc.

Specifics, Inc. was founded in 1985 as a national research and consulting organization serving the IT Services and Software industries. The value-measurement studies conducted by Specifics are designed to provide answers to the critical business questions of our clients so they can successfully run their businesses. Specifics, Inc. combines the most innovative research methodologies with a talented and dedicated staff to make a winning combination. For more information call 770-391-0013 or click http://www.specifics.com.

About VCG, Inc.

Our focus is your success. Since 1976 staffing firms have counted on VCG, Inc. for staffing software solutions that help them improve the productivity and profitability of their operations. Founded by staffing professionals and technologists intimately familiar with the business of staffing, VCG is the staffing industry’s largest and most experienced dedicated staffing software development firm. VCG solutions today power hundreds of successful staffing companies and 12,000-plus staffing professionals throughout the U.S., Canada, Europe, Southeast Asia, and Australia.

For more information regarding VCG, or our WebPAS and StaffSuite products, visit http://www.vcgsoftware.com or call 800-318-4983. VCG, C-PAS, StaffSuite, TempWare-V, WebPAS, StaffSuite WorldLink, and WebPAS WorldLink are registered trademarks of VCG Inc.

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Philip Mccutchen
VCG INC.
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