NextCare Urgent Care Goes Self-Service

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MediKiosk will enable urgent care centers to streamline patient check-in process.

NextCare Urgent Care has launched an innovative IT project to facilitate the patient check-in and triage process at its urgent care facilities. NextCare, the world’s largest privately owned provider of urgent care and occupational medical services, announced its decision to work with Galvanon, the patient experience company™ to assist in the execution of this project.

Galvenon will supply all NextCare facilities with MediKiosk™ self-service systems to identify patients at check-in, gather necessary forms and signatures, and collect co-payments and outstanding balances. The kiosks will also be used to capture symptoms and medical histories, expediting the triage process and improving patient flow throughout the facility.

“With Galvanon’s MediKiosk solution, patients are prompted to enter complete information about their health status, enabling staff to conduct thorough evaluations of patient treatment needs. By capturing this level of detail, our staff will be better prepared to identify which patients require immediate attention,” said John Shufeldt, chief executive officer of NextCare Urgent Care. “This new approach to registration will also enable our facilities to reduce wait times for patients and improve overall operating efficiency.”

NextCare Urgent Care also utilizes technology provided by InforMed Medical Network, a Galvanon strategic business partner, for the operations of its practice management and electronic medical records (EMR) system. The partnership brings added value to staff, including the ability to automatically view data entered by patients into the kiosks within the urgent care center’s practice management and EMR system. This seamless flow of patient information eliminates redundant data entry and minimizes the risk of errors that result from patient misidentification and clerical errors.

“By improving the registration process, NextCare will be able to realize tremendous efficiencies across their organization, including increased productivity and enhanced workflow,” said Clynt Taylor, CEO of Galvanon. “Our solutions have been proven to reduce wait time by as much as 50%, saving valuable staff time and increasing patient satisfaction.”

MediKiosk is part of a comprehensive suite of products that allows hospitals and clinics to provide patient self-service capabilities such as patient check-in, on-line billpay and pre-registration via the web.

About NextCare Urgent Care

NextCare Urgent Care is the world’s largest privately owned provider of urgent care and occupational medical services, known for bringing together service driven health care and innovative medical technology to the delivery of medicine. NextCare operates 21 urgent care facilities between Arizona and North Carolina, providing a wide array of medical services to individuals with non-life threatening medical conditions.

For more information, visit or contact KellyAnn Kimble at (480) 283-1740.


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