(PRWEB) March 16, 2005
CompAmerica, a national white box PC manufacturer and reseller, has announced it is expanding it's high standard of reliability onsite installation maintenance programs for its customers. Customers wanting installation support, can now obtain contracts for planning and onsite work services for their premises. The unusual program covers all forms of technology equipment including PC LAN networks running under Microsoft Windows or Linux, Telephone PBX systems with or without interconnect to LANs, including Lucent, Nortel, Seimans, and many other brands, networking on premises and off, and internet services, including hosting, email and programming.
Also included in the new "Umbrella Services Program"(tm) are VOIP (voice over internet) support, as well all other computational and datacommunications facilities provisioning and assistance personnel.
"We are working with customers on a one-on-one basis to integrate CompAmerica PC, Laptop and Server Technology into and with a mixed/hybrid environment. That includes support for telephone Private Branch Exchange Systems from any manufacturer, and existing Messaging, Mail Server, and Internet networking. We are also providing maintenance, updates and service work on pre-owned elements of the customer's infrastructure, regardless of brand presence," stated a spokesperson.
"We're working problem solvers, fixing problems as we encounter them, working from the inevitably short time schedule and critical plans our customers require to assure profitable use of technology and extreme levels of reliability."
"We've found our high reliability, low cost approach works best. It allows us to apply resources to repairing, programming and enhancing existing Voice, Data and Video networking technology, while enhancing the Internet Presence usable by them for greater efficiencies!" she added.
The company indicated it's personnel are cross trained on 95% of all existing PBX and Telephone Switching Systems and Central Office Equipment, and on mediation of translation issues with the mainstream common carriers such as Sprint, AT&T, Verizon, MCI, SBC and Qwest.
The company also indicated it is providing 100% uptime service and support for any and all brands of PC, Server, Printer, Scanner, LAN Equipment and communications gear. The company indicated that it felt this capability enhanced it's ability to cross integrate pre-existing and legacy environments with it's own PC and Telephony products.
It felt this will all it to bridge different technology segments... bringing it's enormous volume of knowledge about Windows and Unix/Linux based computation to bear at the heart of customer workforce locations where communications, messaging and computation technology was highly depended upon.
"We can make an enormous difference to our customers, because we take the time to reason out the proper solution and to work with Carriers and Vendors to resolve interoperability issues, solve geographical and facilities issues, and innovate solutions that can carry our customers forward in a way that, on their own, they are otherwise impeded. The savings in elimination of waste, unnecessary duplication of work and improvement of communications and application services computationally are enormous," stated the company president, Dr. Jack A. Shulman.
Adding: "There are too many 'Pitchers' out there using TV ads and promises of mythological service by phone. Every one of them is trying to land a strike in your company's backyard, by throwing you a box full of PCs or PBX's or Cable/DSL modems with only setup instructions and a phone number. They actually expect everything to fall convincingly together enough for you to keep on buying and to think you are gaining benefit when you are not really fully benefiting from what you have invested in. What it really boils down to is personnel function and corporate form and fit. What I mean by that is: if the Corporation's form is not fit and the personnel don't function, then you, Corporate Management, are going to strike out. And in these times it only takes a couple of strike outs to get you thrown out of the game."
CompAmerica indicated it was surprised at how many company executives did not realize that the game plan of major technology America was to seriously minimize the support cost by misleading it's customers into believing you just "Set it and forget it."
"Do that, and those top five PC and top five Phone companies will simply take your money and forget you..." added Shulman. "You need a customer centric partner to make your corporate dreams come true. And after all these years, my own vision is to make it possible for our clients to have those dreams come true, by having the skilled advice of a trusted partner who is simply on your side. That's all it's ever been about, skill and trust. I believe the party paying the bill deserves the principle benefit of the work performed or equipment sold, not the party being paid for same. And that makes CompAmerica quite unique: we believe our customers have enormous potential to achieve greater and greater successes. They simply need a partner they trust to help them smooth the rough edges that go along with modern technology, to work out the flukes that inevitably show up, and to alleviate the headaches of dealing with pre-conceived solutions that fit like a slightly rounded square peg into a slightly oblique square hole."
"We make it possible to succeed at application and communication, without having to be rocket scientists, even if the customer is a firm making rockets or staffed with scientists. Use your time more productively on company business, not trying to monkey around with computers and communications systems all day long trying to make them work out. We call that kind of perpetual need to tinker with your technology to make it work at all: 'monkey business' and it's not something you want to have to pay through the nose for. Technology should support you, not the other way around."
Interestingly, the company also noted that the top vendors did not seem particularly fearful of it's unusually customer centric approach. It indicated that most of the top companies relied so heavily on sub contractors, that the idea that there was one out their to help their customers "do the job right" seemed to most of them to sound "refreshingly different."
CompAmerica, a leader in PCs, Servers and Laptops for business and private users, is located in Cranford, NJ, and maintains a general website at http://www.compamerica.com.
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