Return of the Receptionist: Ruby Gets Businesses to Turn Off Auto Attendant

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Nationwide, businesses are eliminating their automated voicemail system and turning to newly expanded Ruby Receptionists to give their callers a richer, more personalized call experience. By answering and routing calls from a remote location, Ruby Receptionists give their clients the ability to provide the old-fashioned receptionist experience.

Nationwide, businesses are eliminating their automated voicemail system and turning to Ruby Receptionists to give their callers a richer, more personalized call experience. By answering and routing calls from a remote location, Ruby Receptionists affordably provides the old-fashioned receptionist experience.

Newly launched as Ruby Receptionists, receptionist service WorkSource, Inc has seen their business grow exponentially as companies look to solve customer service and staffing issues that plague their business.

Often, call volume to a business’s main number doesn’t justify staffing of a full time receptionist, but businesses are at a loss on how to provide their callers with a professional first impression, and make sure the caller connects with the person and/or information they need. “The number one reason clients come to us is that they are losing business from not providing callers with an adequate phone experience”, says founder and President Jill Nelson, “They spend enormous amounts of advertising dollars, only to lose sales opportunities when the automated recording greets their callers.”

“How clients are greeted when they call us sets the tone for our business dealings, and so it is important to us to have articulate, well-educated professionals answering our calls,” says client and Nth Degree Analytics President Greg Adams. Inger Ellem, office manager of Peterson Law Firm agrees: "If we can't get the phones answered, we lose clients."

Ruby Receptionists employs bright, personable individuals, arms them with state-of–the-art telephone technology, and prepares them to handle clients’ calls with ease. Calls are answered with custom greetings, and then screened and transferred to the appropriate party, no matter where a client works. Receptionists have comprehensive information on each client at their fingertip, so they are able to provide callers with important information on the client’s business. Using web-based tools, receptionists can schedule appointments and track a client’s whereabouts.

By helping businesses bring back the old fashioned receptionist experience, the new Ruby Receptionists seems poised to win the battle against the automated call attendant.

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Jill Nelson
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