(PRWEB) March 20, 2005
Unicall International, Inc. located in Fairlawn, Ohio recognized a one of the fastest growing business-to-business teleservices agency was awarded the highest quality award from the call center industry called the "MVP Award" issued by Customer Interactions Magazine for Unicall's IQS (Integrated Quality Control) system. The system measures 33 points of each phone call to ensure the highest level of quality and accuracy of each phone call.
Unicall International, Inc. has won the "MVP" for 3 years in a row and is viewed as one of the best quality orientated call center serving the domestic call center community. Unicall's (IQS) Integrated Quality System evaluates each call produced and provides a composite score that determines if calls are in or out of compliance to industry standards. This system has allowed Unicall International, Inc to be recognized for its improvement initiatives and continued commitment to producing superior services within the call center industry.
Unicall's "MVP Award" also illustrates award winning infrastructure attributes that include agent training, coaching development, on-going remote monitoring and side-by-side coaching. For additional information, please call Ben Harris at Unicall International, Inc. at 300-864-9364 for additional information or for a FREE quote.