Adopting ITIL in the Army National Guard

This discussion is relevant to any organization that provides or uses IT services, and will include real world examples of what you may encounter as you start to implement IT service management best practices. ITIL is the worlds most popular non-proprietary collection of service management best practices.

On April 7 from 5:30 PM to 7:30 PM in Arlington Virginia, the IT Service Management Forum Local Interest Group will host a case study presentation on the adoption of the best practices embodied in the Information Technology Infrastructure Library (ITIL).

Pre-register at: http://www.evite.com/itsmf-nca@holmesandassociatesinc.com/april07-2005

For more info, contact Kirk Holmes at (301) 998-6108
kirk.holmes@holmesandassociatesinc.com

This Month's Meeting Location: The Performance Institute
Address: 1515 N Court House Rd, Arlington, VA

COST (pay by cash or check at the door):
itSMF members, FREE if pre-registered ($5 at door)
non-members, $5 if pre-registered ($10 at door)

LTC Mike Jones will review how the Army National Guard selected the ITIL framework in 2003 and will discuss the challenges faced in implementing this best business practice framework to better meet the needs of users, reduce costs, meet regulatory requirements, and provide a more reliable and interoperable IT environment.

LTC Jones will provide both an operations and service management perspective. He formerly managed the Network Operations and Security Center and is now Chief of IT Plans and Policy and Chairman of various other IT boards. During the presentation, ample time will be allowed for interaction with the speaker. Debate and suggestions from the audience are welcomed.

About the National Capital Area itSMF Local Interest Group:
Area IT executives and leaders have formed a local interest group (LIG) for the Information Technology Service Management Forum USA (itSMF). The itSMF is a vendor-neutral, international non-profit organization created by IT organizations with a focus on best business practices and is participated in by thousands of governments, corporations, consultants, and product vendors. More information on itSMF USA and on ITIL can be found at http://www.itsmfusa.org.

Meeting Sponsor: The Performance Institute
The Performance Institute is a private, non-partisan think tank seeking to improve government performance through the principles of performance, competition, accountability, and transparency. Through national conferences on pressing issues, interactive executive training programs, best practice research and strategic consulting services, the Institute provides cutting-edge expertise in performance-based management for government. More information about The Performance Institute is available at http://www.performanceweb.org.

Meeting Sponsor: MRO Software
MRO Software is the leading provider of strategic asset and service management solutions. Maximo Enterprise Suite, the Company's flagship solution, is delivered on a web-architected platform and increases productivity, optimizes asset performance, and service levels, reduces costs and enables asset-related sourcing and procurement across the entire spectrum of strategic assets. More information about MRO Software is available at http://www.mro.com.

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