PFSweb Contracted for Dedicated Call Center to Serve U.S., Canadian Customers of Consumer Electronics Firm

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PFSweb (Nasdaq: PFSW) contracts with a major consumer electronics company to provide a dedicated call center to handle parts replacement to its dealers. Value of the three-year contract and its options were not disclosed.

PFSweb, Inc. (NASDAQ: PFSW), a global provider of integrated business process outsourcing (BPO) solutions, announced today it has won a three-year contract for a dedicated call center for an undisclosed consumer electronics manufacturer.

The value of the contract and its renewal options were not disclosed.

“We have hired and deployed additional personnel in our Plano call center, expanding our business-to-business call center services for our spare parts offering,” said Jonathan Walters, Director of Implementation at PFSweb. “The center, which serves U.S. and Canadian customers, went live on March 21 using our in-house systems for order management and customer support services.”

On the same date, PFSweb also began handling spare parts fulfillment activities, including inventory management, kitting/repackaging services, integrated reverse logistics and transportation management, for this manufacturer – a client since 1999. Those services, under a separate contract, will be performed at PFSweb’s expanded Airways Distribution Center. (See Feb. 10, 2005 announcement.) The center expects to maintain about 30,000 SKUs and initially to fulfill an estimated 4,000 business-to-business shipments per month to the client’s dealers and parts distributors.

“By entrusting these supply chain processes to PFSweb, we believe this client will benefit from improved order accuracy and fulfillment time; enhanced customer satisfaction; flexible warehouse capacity and reduced inventory, direct costs and overhead,” said Mark Layton, senior partner and chief executive officer of PFSweb.

PFSweb, known as “the brand behind the brand,” currently warehouses, manages and fulfills more than $1.5 billion annually in merchandise and transactions from distribution facilities in Memphis, Tenn.; Southaven, Miss.; Grapevine, Texas; Toronto, Canada, and Liège, Belgium.

PFSweb’s comprehensive outsourcing solutions provide proven, fast and secure business infrastructure to enable traditional and e-commerce strategies. PFSweb solutions include:

professional consulting services, e-marketplace logistics, order management, web-enabled customer contact centers, customer relationship management, international distribution and fulfillment services, reverse logistics, billing and collection services, kitting and assembly services and ERP information interfacing utilizing its Entente SuiteSM.

About PFSweb, Inc.

PFSweb develops and deploys integrated business infrastructure solutions and fulfillment services for Fortune 1000, Global 2000 and brand name companies, including third party logistics, call center support and e-commerce services. The company serves a multitude of industries and company types, including such clients as Adaptec (NASDAQ: ADPT), CHiA’SSO, FLAVIA® Beverage Systems, Hewlett-Packard (NYSE: HPQ), iGo/Mobility Electronics (NASDAQ: MOBE), International Business Machines (NYSE: IBM), Nokia (NYSE: NOK), Pfizer, Inc. (NYSE: PFE), Raytheon Aircraft Company, René Furterer USA, Roots, Inc., Smithsonian Institution and Xerox (NYSE: XRX).

The matters discussed in this news release, particularly information regarding future revenue, earnings, business plans and goals, consist of forward-looking information within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to and involve risks and uncertainties, which could cause actual results to differ materially from the forward- looking information. Such statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. These statements are based on assumptions and estimates that management believes are reasonable based on currently available information; however, management’s assumptions and the Company’s future performance are both subject to a wide range of business risks and uncertainties, and there is no assurance that these goals and projections can or will be met. Any number of factors could cause actual results to differ materially. The Company undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking information contained herein is subject to the risk factors and uncertainties described in the Company’s filings with the Securities and Exchange Commission, which risk factors and uncertainties are incorporated by this reference as though fully set forth herein.

To find out more about PFSweb, Inc. (NASDAQ: PFSW), visit our website at PFSweb is a registered trademark. Entente Suite is a service mark of PFSweb. All rights reserved.


Laura Osborne, Corporate Communications

PFSweb, Inc.

888-330-5504 Ext. 3574


Preston F. Kirk, APR

Investor/Public Relations

Kirk Public Relations

Austin TX

(830) 693-4447

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Preston F. Kirk, APR
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