Research and Markets : Voice Facility Management Services from an Australian Point of View

Research and Markets (researchandmarkets.com/reports/c14867) has announced the addition of Australian Voice Facility Management Services to their offering.

Dublin (PRWEB) April 2, 2005 -- Research and Markets (http://www.researchandmarkets.com/reports/c14867) has announced the addition of Australian Voice Facility Management Services to their offering.

The Voice FM services market is relatively mature, but the advent of IP telephony provides it with an opportunity to grow it is forecast that the Australian Market could expand from around A$215 million today, to as much as A$489 million by 2009.

Pure IP systems currently have only around 4% penetration in the Australian market, but vendors and service providers have a clear IP roadmap.

However, today, the migration towards IP telephony is driven by cost considerations, with application opportunities underdeveloped.

TDM systems' still have a long life remaining to them, a factor which could inhibit the penetration of IP Telephony.

This report profiles Australia's Voice Facility Managed Services industry, examining current service, services trends, SLAs, tariff structures, and the impact of IP Telephony on the Voice FM Services market.

It includes a comparison of 14 carriers and systems integrators currently offering facilities management for customers TDM, Hybrid, Pure-IP PABX and softswitch systems in the following areas:

- Voice Facility Management Service Providers
- Market Drivers
- The Impact of IP Telephony on the Voice FM Market
- Australian Voice FM Market Demographics by TDM, Pure IP and Hybrid Implementations
- Carriage Technologies Utilized for Service Delivery
- T DM Systems Life Expectancy
Factors Impacting the Take-up of IP Telephony
- Understanding the Positioning of Facilities Managed Voice Services and IP Centrex Services (Hosted Voice")
- Voice FM Service Development Plans
- Partnerships Used for Voice FM Service Delivery
- Service Level Agreements
- Tariff Parameters in Voice FM Services
- LAN Environment Support

Some of the Chapters contained in this report:
Tables
Figures
Report Licence
1. Executive Summary and Methodology
2. Overview: The Australian Voice Facility Managed Services Market (including growth projections)
3. Demographics of Voice FM Services in Australia
4. IP Migration in Voice FM Services
5. Factors Affecting IP Telephony in Voice FM Services
6. Voice FM Service Development Plans
7. Partnerships and Carriage in Voice FM Services
8. SLA and Tariff Parameters in Voice FM Services

There's a high level of business confidence in the Voice FM Services market, driven by the growth of IP telephony.

Respondents to this industry profile are responsible for managing nearly two million handsets for nearly 7,000 customers.

As enterprises begin migrating their voice systems to IP environments, Voice FM providers believe they will encounter a challenging combination of a complex technical environment and a skills shortage. Respondents to this study clearly believe this will give them the opportunity to offer new services to attract customers that currently manage their own voice environments.

This new Industry Profile, Australian Voice Facility Management Services is provides a snapshot of the penetration of IP telephony in todays market, and a detailed overview of different service provider offerings.

For more information visit http://www.researchandmarkets.com/reports/c14867

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets.com
Fax: +353 1 4100 980

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