LiveTime Solutions Meet Sarbanes-Oxley Delivery & Support Control Requirements

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LiveTime Support Desk and Help Desk ensure organizations provide a SOX compliant Service Desk.

LiveTime Software, a provider of J2EE Service Desk solutions, has announced that LiveTime Help Desk and Support Desk can be used to implement a systems-based solution that complies with the key delivery and support requirements of the Sarbanes-Oxley Act 2002 (SOX). LiveTime solutions ensure organizations implement a SOX compliant Service Desk as they adhere to the specific Control Objectives for Information and related Technology (COBIT) for service desk operations.

LiveTime Help Desk and Support Desk provide direct support for managing the key IT processes of service level management, problem and incident management, and with the process of assisting and advising customers. These features cover the key Delivery & Support COBIT objectives affecting the operation of a service desk.

LiveTime Help Desk and Support Desk meet the service level management objective as they allow managers to define, manage, monitor, and report on service level agreements either locally or from a remote location using a web-based interface. The inclusion of a self-serve client portal that permits controlled access to knowledge base articles, forums and the status of relevant cases, meets the key COBIT process of assisting and advising customers.

Problem escalation, tracking and auditing are also key features that comply with the COBIT requirements. “LiveTime is a perfect fit for organizations requiring a SOX compliant service desk,” said Dr. George Vossos, Chief Technology Officer at LiveTime Software.

“LiveTime allows organizations to better manage responses to system failures so that operations can be sustained and the integrity and completeness of financial data be maintained,” said Dr. Darren Williams, CEO of LiveTime Software. This workflow supports the COBIT requirement of ensuring that the cause of a problem is investigated to prevent any recurrence.

LiveTime Help Desk and Support Desk are “out-of-the-box” solutions allowing organizations to consistently manage responses to incidents and problems in accordance with guidelines from best practice frameworks including the Information Technology Infrastructure Library (ITIL) and COBIT. Organizations requiring a SOX compliant Service Desk can use LiveTime solutions to demonstrate compliance with the SOX-related control objectives of the COBIT framework.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.

Media Relations contacts:

USA: Bill Gram Reefer reefer@worldviewpr.com

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows mike@livetime.com

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher kerry.butcher@livetime.com

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

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LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

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Bill Gram-reefer
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