Newport Beach, CA (PRWEB) April 12, 2005
LiveTime Software, a provider of J2EE Service Desk solutions, has announced that LiveTime Help Desk and Support Desk can be used to implement a systems-based solution that complies with the key delivery and support requirements of the Sarbanes-Oxley Act 2002 (SOX). LiveTime solutions ensure organizations implement a SOX compliant Service Desk as they adhere to the specific Control Objectives for Information and related Technology (COBIT) for service desk operations.
LiveTime Help Desk and Support Desk provide direct support for managing the key IT processes of service level management, problem and incident management, and with the process of assisting and advising customers. These features cover the key Delivery & Support COBIT objectives affecting the operation of a service desk.
LiveTime Help Desk and Support Desk meet the service level management objective as they allow managers to define, manage, monitor, and report on service level agreements either locally or from a remote location using a web-based interface. The inclusion of a self-serve client portal that permits controlled access to knowledge base articles, forums and the status of relevant cases, meets the key COBIT process of assisting and advising customers.
Problem escalation, tracking and auditing are also key features that comply with the COBIT requirements. ÂLiveTime is a perfect fit for organizations requiring a SOX compliant service desk,Â said Dr. George Vossos, Chief Technology Officer at LiveTime Software.
ÂLiveTime allows organizations to better manage responses to system failures so that operations can be sustained and the integrity and completeness of financial data be maintained,Â said Dr. Darren Williams, CEO of LiveTime Software. This workflow supports the COBIT requirement of ensuring that the cause of a problem is investigated to prevent any recurrence.
LiveTime Help Desk and Support Desk are Âout-of-the-boxÂ solutions allowing organizations to consistently manage responses to incidents and problems in accordance with guidelines from best practice frameworks including the Information Technology Infrastructure Library (ITIL) and COBIT. Organizations requiring a SOX compliant Service Desk can use LiveTime solutions to demonstrate compliance with the SOX-related control objectives of the COBIT framework.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTimeÂs vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.
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