Salesboom Makes 99.8% Uptime Guarantee Addition to Its Web-Based Customer Relationship Management (CRM) / Sales Force Automation (SFA) Service Level Agreement (SLA)

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Salesboom.com, industry leading On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) service provider, today announced that it was adding an uptime guarantee to its Service Level Agreement (SLA). The Service Level Agreement, which governs the level of service offered to the end users, now contains a clause guaranteeing a minimum 99.8% uptime ratio of its Salesboom.com Web-based Customer Relationship Management software (CRM software). The new uptime guarantee, taking effect immediately to all paying customers, sets a new precedent in the On-Demand or Hosted CRM and SFA world – a Web-based Customer Relationship Management software service that is truly OnDemand, guaranteed by the service provider in very definitive black and white terms.

(http://www.salesboom.com) – Salesboom.com, industry leading On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) service provider, today announced that it was adding an uptime guarantee to its Service Level Agreement (SLA). The Service Level Agreement, which governs the level of service offered to the end users, now contains a clause guaranteeing a minimum 99.8% uptime ratio of its Salesboom.com Web-based Customer Relationship Management software (CRM software). The new uptime guarantee, taking effect immediately to all paying customers, sets a new precedent in the On-Demand or Hosted CRM and SFA world – a Web-based Customer Relationship Management software service that is truly OnDemand, guaranteed by the service provider in very definitive black and white terms.

“The Salesboom.com uptime guarantee is something we’ve decided to undertake to show the world that web-based CRM and SFA (Customer Relationship Management and Sales Force Automation) is not only affordable, but 100% reliable.” Commented Rami Hamodah, Salesboom President and Co-Founder. “The Salesboom hosted Customer Relationship Management (CRM) / Sales Force Automation (SFA) service will be there for you 24 hours a day, 365 days a year. On-Demand CRM and SFA are here to stay, and you can trust Salesboom.com with all your critical small business application needs.”

The Salesboom Service Level Agreement, which can be found at http://www.salesboom.com/legal/sla.pdf, is now one of the few Service Level Agreements offered by an Application Service Provider (ASP) that guarantees a minimum level of uptime. Of those few, Salesboom’s is among the highest guaranteed percentage, while many of its competitors (such as Salesforce.com (NYSE: CRM)) do not offer any guaranteed uptime. The Salesboom SLA also covers such provisions such as a definition of the Salesboom service itself, as well as legally binding clauses protecting customer rights and ownership of their data. The Salesboom service is currently running at an uptime average well above that of the 99.8% guarantee.

“Salesboom has taken another step further in assuring both customers and prospects alike that its Salesboom.com Web-based Customer Relationship Management software (CRM software) and Sales Force Automation software (SFA software) solutions are reliable and available,” Commented Aziz Samarrai, VP of Sales. “We understand that businesses need reassurance that they’ll have continual access to their data – both our own internal usage as well as those in our Value Added Reseller program, or channel partner network dictate that this data needs to be available at all times. That’s why we’re introducing this new uptime guarantee in the Service Level Agreement – to show the world that the Salesboom.com web-based CRM / SFA service is completely trustworthy – guaranteed.”

Salesboom’s Service Level Agreement for its small business CRM On-Demand application applies to all paying Salesboom customers, including those using the Salesboom Wireless CRM Edition, Offline CRM Edition and PDA CRM Edition. Other Salesboom features included in coverage under the new SLA uptime guarantee are the Salesboom Web-based Project Management, Web-based Contact Management, Web-Based Lead Management, Web-based Opportunity Management, Web-based Campaign Management and Marketing Automation, and more. For more information on the new Salesboom Service Level Agreement, or the Salesboom.com Web-based Customer Relationship Management software (CRM software) and Sales Force Automation software (SFA software) services, interested parties are asked to contact Salesboom directly at 1.877.CRM.SALE (1.877.276.7253) or via email at sales@salesboom.com. Additional information is also available at the Salesboom website located at http://www.salesboom.com, where prospective customers can also utilize the Salesboom.com 30 Day Free Trial with no obligation.

About Salesboom.com

Salesboom.com is an on-demand Customer Relationship Management (CRM) and Sales Force Automation (SFA) service provider that offers small and medium sized businesses the opportunity to tap into a technology that is reserved for large corporations. Salesboom.com is a web-based service that meets the budgetary needs of most companies while delivering valuable CRM/SFA services, helping corporations compete head-on with larger competition employing traditional CRM solutions. Salesboom.com's editions also include File and Document Management, Campaign Management, Marketing Automation and Reporting components.

It is our position that the time has finally arrived for business to cash in on the software industry's promise of applications that are useful, aggressively priced, and accessible 24/7 from anywhere there's an Internet connection.

For additional information or a free trial, contact: Tel: 1-877-CRM-SALE (toll free in North America) or 902-446-7293, Fax: 902-446-3161 E-mail: sales@salesboom.com or http://www.salesboom.com.

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Justin Webster
Salesboom
1.877.276.7253
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