New Quality Service Strategy Launched For Mortgage Industry

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Trident Mortgage & Columbia Mortgage add resources and technology.

San Juan Capistrano, CA-based Quality Service Certification, Inc., which provides customer service training, certification and performance assessment for real estate agents, is now offering its programs and resources to mortgage companies.

"For most consumers, the purchase or sale of a home is one of the most important financial decisions they make. Choosing a real estate agent or mortgage professional is, in some ways, an even greater challenge," said Larry D. Romito, President & CEO of Quality Service Certification (QSC). "Quality Service Certification helps consumers find and select the best professional service providers while helping service professionals deliver their best. This results in long-term relationships between very satisfied consumers and the best service professionals."     

Trident Mortgage Company, LP, with operations in Southeastern Pennsylvania, New Jersey, and Delaware is one of the most recent companies to launch QSC. "We have over 150 employees, including mortgage consultants, processors and staff. We have a deep commitment to quality service and customer satisfaction. The training, resources and technology available through QSC are tremendous. We are excited about taking our service to an even higher level, and believe that the independent validation of our service results will be important to our customers, prospective customers and the sales associates from Prudential Fox & Roach," said Gerard F. Griesser, President of the Trident Group.

Griesser continues, "Our entire staff of mortgage consultants has completed the training to become Quality Service Certified ®. We are so confident in our service commitment and results that we offer a service guarantee. We intend to be an industry leader, to deliver the best service in our market and to be able to prove it through measurable results that are independently validated.

Columbia Mortgage of Oregon and Washington also recently completed QSC training of their mortgage professionals. "Our goal is to deliver the best service in the industry – period," states Bert Waugh, President of Columbia Mortgage and Prudential Northwest Properties. "And, our intent to follow through with this is evident in our partnering with Quality Service Certification®. In conjunction with this unique program, we’re able to bring training, service excellence and overall high professional accountability to our company associates."

Continues Waugh, "Everyone claims they provide great service, so how can a consumer separate those who simply promise good service from those who truly deliver it? While many talk about better service, our real estate and mortgage professionals are truly embracing a system of higher standards and higher accountability that we’re confident will produce measurably better service satisfaction results. While this is an exciting step forward for our company as a whole, the real beneficiary will be the consumer, our clients, today and tomorrow."

Quality Service Certification, Inc. with headquarters in San Juan Capistrano, California, is a resource for training, systems, internet-based technology and performance assessment in the real estate brokerage and mortgage origination industries serving the needs and interests of consumers and those who serve them. The company has two award-winning Websites: for consumers, it is; and for real estate and mortgage professionals, it is


Larry D. Romito, President & CEO

Quality Service Certification


Bert Waugh, President

Columbia Mortgage


Gerard Griesser, President

The Trident Group (Trident Mortgage Company, LP)


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Larry D. Romito
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