Maestro Software for Running Hotels Chosen by Five-Diamond Stein Eriksen Lodge and Four-Diamond Washington Duke Inn & Golf Club

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Luxury Hotels Trust Maestro for Hotel and Resort Management

NORTHWIND, a provider of enterprise software for running hotels, announced today its Maestro Property Management Suite was selected by two prominent full service luxury hotels, the Stein Eriksen Lodge, and the Washington Duke Inn & Golf Club. The Stein Eriksen Lodge, Utah's only Triple-A Five Diamond hotel, is listed as one of the “15 Best Ski Resorts in North America” by Forbes, and carries the Mobil Four-Star Award. The Washington Duke Inn is known for its Robert Trent Jones Sr. signature golf course, and holds the Triple-A Four Diamond rating for both its hotel and restaurant.

NORTHWIND's President of US Operations, Warren Dehan, said, “Washington Duke Inn & Golf Club and Stein Eriksen Lodge are perfect examples of prestigious luxury operators turning to advanced technology for hotel and resort management that improves guest service. Maestro’s single-image database will give these hotels the ability to access all guest information from any module on property to provide more personalized service.” The Stein Eriksen Lodge is installing Maestro Front Office, Sales & Catering, two-way GDS connectivity, and the ResEze Web booking engine. The Washington Duke Inn in Durham, North Carolina, is installing Maestro Front Office and two-way GDS connectivity for greater Internet booking capability.

Mark Lundskog, CFO of Stein Eriksen Lodge said, “We selected Maestro because it has an open database and the Maestro yield management module was head and shoulders above the other systems we reviewed. Our property is replacing a legacy system, which offered limited access to our data. With Maestro's historical performance information we will have the critical information at our fingertips, which will enable us to optimize pricing and refine our group selection process, thus increase our revenues.” Lundskog also noted that that he was impressed with NORTHWIND's excellent industry reputation.

The Stein Eriksen Lodge has 175 rooms and offers professional meeting facilities for up to 400 attendees, and is regarded as the ultimate year-round luxury destination offering world-class skiing during the winter and biking, golfing, shopping, horseback riding, swimming, tennis and fishing during the summer. The Washington Duke Inn & Golf Club, named for Washington Duke, noted industrialist and benefactor of Duke University, is built in the style of an old English country inn, the hotel lobby and hallways are graced with Duke family treasures and art.

Maestro Property Management Suite

The Maestro Property Management Suite combines a full-function Front Office system in use by hotels from 3,500 to 25 rooms with a family of robust modules that includes Maestro GDS+ - an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation channels; Maestro Sales & Catering - manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; ResEze Web Booking Engine - enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator’s website; Maestro Yield – a revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties; Maestro Analytics - a complete business intelligence software suite that lets end-users interactively analyze critical business information; Maestro CRM – gives managers the information to make the best business decisions for booking new business; Maestro Club/Spa – enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules; Maestro Owner Management – fully integrated ownership accounting functionality for asset performance reporting. Also available is Maestro CRS - provides a two-way interface to corporate sales offices and Maestro Multi-Property – used by many multi-property operating companies and corporate reservation facilities, the system supports a number of properties on a single server with a single database, or each property can rely on its own server with all files being replicated at the central corporate offices.


NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze Internet Reservations. This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

About Stein Eriksen Lodge

The AAA Five-Diamond Stein Eriksen Lodge is one of America's premier resorts and a member of the exclusive international association of independent luxury hotels and resorts, Preferred Hotels & Resorts Worldwide, and also holds the Mobil Four-Star rating. Providing guests the ultimate year-round luxury destination, the Lodge offers world-class skiing during the winter and biking, golfing, shopping, horseback riding, swimming, tennis and fishing during the summer. Guests can also be rejuvenated year-round with treatments from The Spa at Stein Eriksen Lodge.

About Washington Duke Inn

Located in North Carolina on the campus of Duke University, the Washington Duke Inn & Golf Club is nestled into a 300-acre site, which includes the Duke University Golf Course and acres of tall pines and hardwoods. Near Raleigh-Durham International Airport and Research Triangle Park, the Inn features 146 elegantly appointed guest rooms and suites, the award-winning Fairview Restaurant and the Bull Durham Lounge.

For More Information Contact:


Audrey MacRae – Director, Sales & Marketing

60 Renfrew Drive, Suite #235

Markham, ON L3R 0E1

Phone: (905) 940-1923 ext - 246

1-888-NORTH88 (667-8488)

Fax: (905) 940-1925

Stein Eriksen Lodge

Christy Ashton – Assistant Controller/Systems Manager

Park City, UT

Phone: (800) 453-1302

Media Contact:

Julie Keyser-Squires

Softscribe Inc.

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