Using NLP to Improve Professional, Technical and Business Training at The Financial Training Company

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Stuart Pedley-Smith, a senior manager in The Financial Training Company (FTC) is using NLP to improve the companies understanding of how to deliver technical information more effectively as continued professional development (CPD) becomes compulsory for many finance professionals for the first time this year.

FTC is a leading provider of professional qualifications and business training in the UK and Asia. FTC became part of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company in 2003. It has achieved a remarkable success rate for preparing students, over 30,000 a year for exams such as the AAT, ACA, ACCA and CIMA including tax qualification programs, training for investment professionals such as CFA®, CPD training and specialist corporate and government training.

The company is continually updating courses taking into account latest changes in syllabus, legislation, regulation, technologies, and practice as well as incorporating new approaches to satisfy continued professional development. This makes for ‘world class training,’ combining professional, technical, emotional and personal competencies.

Stuart Pedley-Smith, a tutor and member of the senior management team at FTC, is dedicated to implement best practice. On observing how some tutors are more effective than others he wished to widen his own skills. He approached PPI Business NLP, a bespoke provider of training. PPI specialise in modeling best performance, communications, appreciation of key patterns, beliefs and behaviors – all attributes that are able to empower and will give individuals the edge over others.    

On completing PPI’s NLP practitioner and business focused master practitioner modules he felt inspired and ready to encourage his audience to become more effective. “Our role is to deliver courses that not only contain practical and sometimes essential knowledge, but also to ensure that students and delegates can remember the content of the presentation and are motivated and inspired to implement what they have heard. This separates top tutors from others.” “NLP has given me greater flexibility so that I can adapt my behavior to ensure my audience gets the results they look for.

Techniques that Stuart found particularly useful were modeling, state, language patterns and story telling. Modeling enables identification of the main attributes of top performance. Use of emotional and physical states will influence an audience from the start of the session. State together with language patterns and story telling can grab an audience’s attention on both a conscious and unconscious level. Thus making it easier for the audience to apply what they have learnt.

Stuart chose PPI’s training because of its modular structure. The weekday modular structure fitted in with Stuart’s busy schedule – and he later found that they worked particularly well with his learning style. He was eager to get the most respected accreditation evidenced with Richard Bandler personally signing his practitioner and master practitioner certificates.

Neuro Linguistic Programming (NLP) was introduced by Richard Bandler and John Grinder as a tool for personal development 30 years ago. It is continually assessing and developing frameworks for understanding attitudes, it models successful performers and provides techniques for improving thought processes and communications skills. Business NLP draws on these studies which can be used in different environments.

Clients of PPI Business NLP include Abbey, Accenture, ACCA, Argos, AstraZeneca, Barclay’s, Birmingham University, BT, BAe, Centrica, ODPM, the PM’s Strategy Office as well as the main public services.

PPI's website has had over 380,000 hits over the last four years demonstrating the interest in Business NLP. Further news releases are available from .

Their monthly newsletter from goes out to over 3000 subscriber’s world wide. Their Business NLP blogs can be assessed from

Contact Michael Beale +44 (0) 1908 506563

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Michael Beale
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