ARINC Completes Implementation of Eftia’s Master.Scribe Suite

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ARINC, an Annapolis, Maryland based transportation, communications and systems engineering firm, has completed the phased implementation of EftiaÂ?s Master.Scribe Suite.

Eftia, a global provider of operations management software solutions designed to meet the business automation needs of communications service providers and large enterprises, today announced that ARINC, an Annapolis, Maryland based transportation, communications and systems engineering firm, has completed the phased implementation of Eftia’s Master.Scribe Suite.

ARINC started their implementation with the Master.Scribe Inventory Module, which allowed them to eliminate several disparate applications and databases. “We now have one authoritative database of record for all of our circuits and assets” says Jerry Owens, Director of Infrastructure Support, “We can now quickly obtain and report on all necessary information to manage our inventory, such as circuits and equipment in service, actual in-service dates, disconnects, and even depreciation schedules if we choose”.

ARINC then followed with the implementation of the MasterScribe Service Order Module, which allowed them to combine all of their provisioning processes into a series of crisp workflows, all managed within the OSS Suite. “ No more swivel-chair data entry, faxes, or emails” says Mike Martelli, ARINC’s Project Manager for Operations. All aspects of the provisioning process are managed within the Master.Scribe Suite with activity assignments automatically controlled and exceptions reported when a service jeopardy exists”.

Just recently, the Master.Scribe Trouble Management module was rolled out to complete the project. “This was a smooth rollout”, remarked Owens, “The fact that the modules are already tightly integrated eliminated a lot of worry and minimized testing”. “Our Operation’s Team is seeing a great improvement in the day-to-day operation with complete access to all customer and network information, and a reduction in the amount of tickets opened due to the tight parent-child data relationships within the system” Overall, it’s been a very positive product implementation and the Eftia team has been very dedicated and responsive.

“The next steps will be to promote the capabilities of the Master.Scribe Suite into other verticals at ARINC”, says Joey Leaskey, Eftia Director of Global Sales. “That process has already begun and it will continue to add to the solid ROI model being realized for this OSS application”.

About ARINC

ARINC Incorporated is the world leader in transportation communications and systems engineering. The company develops and operates communications and information processing systems and provides systems engineering and integration solutions to transportation, national defense, government, and industrial customers. ARINC is headquartered in Annapolis, Maryland, with over 3,000 employees worldwide. For more information, please visit http://www.arinc.com

About Eftia

Eftia is an enterprise operations management software provider, with a worldwide customer base. Our products encompass applications as well as development environments that cover a range of market verticals including telecommunications, finance and health care.

Master.Scribe is an integrated suite of OSS solutions that enables Eftia customers to master business and operations processes, reduce the time to market of services, and lower overall operational costs. The suite provides comprehensive order provisioning and fulfillment; problem management; telecom circuit and asset inventory management; Internet protocol (IP) address and telephone number management. Eftia also offers a configurable OSS interconnection gateway.

Ai², which stands for Adaptable, Intelligent, Integrable, is a next generation, state of the art, application framework and engine to provide enterprise automation solutions for any industry.

Eftia is a significant contributor to the New Generation Operations Systems and Software (NGOSS) led by the TeleManagement Forum, and is a focus member of the OSS through Java™ Initiative. Eftia is headquartered in Ottawa, Ontario, Canada.

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Joe Mckinnon
EFTIA
919-845-6894
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