RightStar, Inc Today Announced the Acquisition of Professional HelpDesk Services, LLC (PHDS)

RightStar emphasizes commitment to service management market with acquistion of help desk services company and powerful asset management software.

Vienna, VA (PRWEB) April 22, 2005 -- RightStar, Inc today announced the acquisition of Professional HelpDesk Services, LLC (PHDS). This acquisition furthers RightStars commitment to the service management market by expanding its footprint into asset and inventory management.

For the last five years, PHDS has delivered consulting and technical services to BMC/Magic Service Desk users in the problem, incident, change, and asset management space. With this acquisition comes PHDS intellectual property - knowledge-bases, custom and commercial software products, including MagicWand, PHDS barcode scanner software for Magic Service Desk. PHDS experience includes supporting the implementation of BMC/Magic for government and commercial customers for problem, incident, change, and asset management.

In tandem with the acquisition, former PHDS president, Brett Winston, has been appointed Operations Director for RightStar professional services. This team will focus on delivering BMC Remedy/Magic implementation and consulting services to government and commercial users. RightStar president and CEO Dick Stark said, We have been working closely with Brett Winston since our partnership began with PHDS in early 2004. The combination of skills and products has been rewarding, both for RightStar and our mutual customers. PHDS is recognized as a leader in the asset management barcode scanning space. They are a natural and welcomed extension to our business operations."

About MagicWand
Magic Wand, developed specifically for use with Magic Service Desk, is a software module which exploits the accuracy of barcode readers to more accurately track computers, equipment, furniture, and other resources. Using the Magic Service Desk Application version 7.0 and above, MagicWand provides an interface to Magic inventory, location and client data using Palm OS based barcode scanners.

About RightStar
RightStar is a consulting firm that assists Government Agencies, and both Fortune 1000 and upper middle market firms by providing infrastructure management solutions such as help desk, asset and change management, and synchronization of these disciplines with the enterprise infrastructure. Over the past eight years, RightStar has supported nearly 150 clients with enterprise service management expertise, professional services and productivity enhancement products that result in significant improvements to their business operations. Its headquarters are located in Vienna, VA. More information can be found at www.rightstarsystems.com.

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