LiveTime Announces High Availability Option for Service Desk Products

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LiveTime service desk products can now be deployed in a cluster environment to gain maximum scalability, reliability and high availability.

LiveTime Software, developer of the first “java verified” consolidated service desk, today announced LiveTime High Availability (HA) for LiveTime Support Desk and LiveTime Help Desk. LiveTime HA adds clustering and load balancing capabilities to LiveTime products and is designed for organizations that require an extremely high throughput and fault tolerant service desk.

LiveTime HA ensures minimal downtime and maximum scalability for organizations with heavily utilized service desks that operate under high loads. The highly scalable option delivers mission critical cluster services to LiveTime Help Desk and LiveTime Support Desk for service desk environments that cannot risk a single point of failure.

LiveTime HA clusters are designed to scale both vertically or horizontally. To scale vertically multiple LiveTime servers are deployed on a single server. Horizontal scaling is achieved by increasing the number of servers in the cluster. Maximum availability is gained when LiveTime HA is combined with web-server and database clusters.

LiveTime HA also includes support for server affinity or sticky sessions that allows session data to be replicated. This functionality ensures that data across the LiveTime clusters is updated simultaneously and if a cluster member fails, another member in the LiveTime HA cluster will transparently take over the service requests. Using LiveTime HA avoids downtime and results in the delivery of an always-on, high availability service desk.

The use of a distributed second level database cache by LiveTime HA, further enhances the performance of the cluster. This level of caching frequently accesses RDBMS data across the grid and makes it locally available. “Organizations can significantly improve the response times of its clustered service desk by using LiveTime HA's replicated and transactional cache,” said Dr George Vossos, Chief Technology Officer at LiveTime Software. “By automating the caching of queries and results between sessions, LiveTime HA avoids expensive database and remote access calls. This dramatically improves the performance of LiveTime service desk products by as much as 10x,” said Vossos.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

Media Relations contacts:

USA: Bill Gram Reefer

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.


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