Fast-Growing IT Services Provider Adds $550,000 in “New Profits” with Implementation of Autotask IT Services Management Software

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Red Square Systems, a fast-growing IT services company based in Western Penn., Â?addedÂ? $550,000 in Â?new profitsÂ? - without increasing sales - by implementing Autotask IT Services Management Software to streamline its cash flow and project management processes.

Red Square Systems, a fast-growing IT services company based in Western Penn., “added” $550,000 in “new profits” - without increasing sales - by implementing Autotask IT Services Management Software to streamline its cash flow and project management processes.

Red Square Systems, a highly successful six-year-old IT consulting and services company that offers network infrastructure support, business consulting and applications, saw its growth slow as the firm's executives struggled to manage their internal business processes – particularly in the area of accurately and efficiently tracking, capturing and billing the time their teams invested on their clients' projects.

Not only did the situation strain Red Square's cash flow, but the lack of timely, project-based management information threatened to affect customer satisfaction and team morale as well. After an extensive review of their business process management system, Red Square officials identified the root problem to a series of disconnects or “air gaps” in their patchwork of internal management solutions, which included Salesforce.com, MS Project, AmberCAT, QuickBooks, and a Microsoft Access-based home grown application.

In place of the patchworked system, Red Square executives determined the firm required a single, integrated, reliable, enterprise-wide system for logging and setting up engagements, tracking progress against milestones, monitoring resources, and capturing billable time. After extensive research and evaluation, Red Square officials chose web-based Autotask IT Services Management Software from Autotask Corporation, Rensselaer, NY (http://www.autotask.com). Autotask’s flexibility to manage the VAR's project-driven business process and versatility to handle data across all functions ensured that data would no longer fall through the cracks so billable time could be more accurately captured – and invoiced.

According to Red Square president Ian James, Autotask “integrates seamlessly” with his firm's existing and well-established workflow policies. “Moreover, the implementation of Autotask at Red Square resulted in an enormous reduction in the amount of “billable time” that went uninvoiced – or was invoiced late – and as a result added $550,000 in increased profits in the first year,” he said.

“The implementation and resulting improvement in our overall business process and project management also directly – and dramatically – improved our customer satisfaction, enhanced our overall teamwork and morale,” James added.

The complete Red Square case study is available free upon request at: http://itservices.autotask.com/request_info.htm?source=nr4.

About Autotask Corporation

Autotask Corporation (http://www.autotask.com), headquartered in Rensselaer, NY, is the leading provider of IT Services Management Software. Autotask's web-based application is used by thousands of IT Service Professionals, including MSPs, VARs, System Integrators and IT Consultants. The product helps these companies to run their business better by integrating customer data, project information, and service tickets all in a single database that is used for time capture, billing, reporting, and business management.

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Don Goncalves