Paraxip Technologies Releases Groundbreaking Media Gateway Software

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New Paraxip Gateway Release Continues to Drive Innovation for IP Telephony in Speech, IVR and Contact Center Solutions.

Paraxip Technologies today announced the availability of release 1.2 of its Paraxip Gateway product delivering groundbreaking innovations that ease the transition from traditional computer telephony applications to IP telephony. The Paraxip Gateway is a unique software solution based on off-the-shelf hardware components, which yields the flexibility of traditional computer telephony boards, but through a packaged SIP gateway application. The software product provides unique benefits such as: the capability to SIP-enable existing telephony cards reducing the cost and challenges associated with the transition to VoIP; the most complete and accurate call progress analysis feature for media gateways yielding the best ROI of outbound voice applications in the IP Contact Center; the widest coverage of call transfer scenarios that dramatically reduces operating costs, and more. Paraxip customers use the gateway product to seamlessly integrate their IP-based IVR and Call Center solutions with the traditional telephony network.

The release 1.2 of the product introduces multiple enhancements including:

  • Voice Resource Pooling – This highly innovative feature allows customers to dynamically manage voice resources in the underlying hardware. The feature brings unparalleled flexibility and cost effectiveness to the usage of a wide array of computer telephony boards as VoIP gateways. The feature allows creating a pool of resources that can be assigned to a call. This enables the implementation of full-duplex VoIP connections out of underlying hardware that only supports half-duplex audio streaming. It also allows to dramatically reduce the cost of gateway solutions for automated IP-IVR applications.
  • Call control enhancements – Numerous enhancements continue to be added to Paraxip’s advanced call control feature set, such as: Hardware-optimized bridged transfers, NFAS support, enhanced support for third party call control and others.
  • Added configurations – This release introduces support for the RedHat Linux operating system in some configurations to complement the existing Windows-based offering, expanded coverage of computer telephony boards including legacy hardware with half-duplex only voice resources, and more.

“With the Voice Resource Pooling feature, the added call control capabilities and the expansion of supported operating systems and computer telephony boards, the Paraxip Gateway software can now serve even more applications and more customers at a lower total cost than ever before” said Serge Forest, President and CEO at Paraxip Technologies. “With this product release, Paraxip once more demonstrates its dedication at enabling and lowering the barrier to entry for the IP telephony market through innovative, standards-based, software solutions”.

With the Voice Resource Pooling feature, Paraxip can now transform legacy Intel® NetStructure™ telephony boards that do not even support full-duplex audio streaming, such as the wildly popular D/240 board series for example, into fully functional VoIP gateways. Managed service providers and other application developers who have deployed millions of ports of these legacy boards over the last few years can now fully leverage them as they move to support IP telephony.

“For a major communications managed service provider, one of the key concerns in managing a transition to IP telephony is to ensure that none of the applications’ capabilities are lost in the transition” said Mike Mateer, Director of Information Systems at West Corporation. “Cost savings and efficiency improvements are very important, but they can’t be done at the expense of reduced customer satisfaction. With Paraxip’s innovative solution, one can obtain the same level of sophisticated telephony features and control in SIP applications as we have in our traditional offering. And the fact that we can reuse our existing equipment and telephony configuration dramatically reduces the upfront investment required for that gateway solution.”

The Paraxip Gateway 1.2 product is generally available now. Paraxip Technologies is a general member of the Intel® Communications Alliance.

About Paraxip Technologies

Paraxip Technologies offers software products enabling a seamless transition from traditional telephony to IP telephony. Paraxip’s products are designed from the ground up to offer Voice-over-IP (VoIP) applications with un-paralleled transparency to the Public Switched Telephone Network (PSTN), enabling seamless operations in hybrid environments, where traditional and IP telephony equipment and applications are mixed.

Working with world-class industry partners, Paraxip brings to market innovative connectivity solutions in a flexible, building block approach. Paraxip’s products are optimized for speech, Interactive Voice Response and Call Center applications.

For more information, please visit http://www.paraxip.com

About West Corporation

West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West's integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.

Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of approximately 28,000 employees based in North America, Europe and Asia.

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Serge Forest