Nexternal Solutions Adds Drop-Ship Module

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Drop-Ship Module Automates Communication Between Retailers and Vendors.

Nexternal Solutions today announced the release of its Drop-Ship Module. Drop-shipping is the process by which a customer places an order via a retailer only to have the purchased goods sent directly from another company such as a wholesaler or manufacturer. Nexternal Solutions has incorporated a Drop-Ship Module into its e-commerce software to make the notification process automatic for both the retailer and drop-ship vendor. This creates significant efficiency for both parties.

“Over the course of the last year we have noticed an increase in the demand for automating drop-ship relationships from both our existing customers and prospective clients,“ said Jason Coyle of Nexternal Solutions. “Drop-Ship relationships are great for retailers because they do not need to stock items or worry about pick, pack, and shipping. It is all done by the wholesaler or manufacturer.”

Through the Nexternal Order Management System, merchants can define a vendor as being a “drop ship” vendor. When a Nexternal merchant has the drop-ship functionality activated, the drop-shipping company automatically receives an email notifying them of the products that need to be shipped along with the relevant shipping address. The manufacturer or wholesaler can login to a vendor specific Order Retrieval & Update System where they can mark line items as shipped and supply tracking numbers. The entered tracking information is then available to both the customer and retailer.

Nexternal's software uses an email tracking bug so that retailers can see whether or not a drop-ship email has been viewed by the drop-ship vendor. Should there be a problem with the vendors email, merchants can kick off an additional email to the drop-ship vendor with the appropriate line item and shipping information. All notification emails are logged with a date and time stamp made available for the retailers.

There is a wealth of configuration options available to merchants so that their drop-ship program can run as best they see fit. For example, the merchant can determine what event triggers an email to the drop-ship vendor. Such events include when the order is placed, when its status is marked as paid, or when its status is marked as “in process.” Merchants can also opt to trigger all emails manually with the simple click of a button.

Using this module, merchants no longer need to manually notify their drop-ship vendors of orders they need processed. They also do not need to follow up with the drop-ship vendors because the vendors update the order status themselves. Nexternal's Drop-Ship module creates a win-win situation for both the merchant and drop ship-vendor.

About Nexternal Solutions

Nexternal Solutions, Inc. is a leading provider of web based e-commerce software. Founded in 1999, the company's unique e-commerce system is used by hundreds of clients in many diverse industries. Nexternal's software features an always-on screen shopping cart with integrated marketing and fulfillment tools allowing merchants to maximize revenue while minimizing operating costs. Nexternal's software was rated five out of five stars by Internet.com and has been a Codie Award Finalist two years in a row. With locations in Carlsbad, CA and New Canaan, CT, Nexternal provides industry leading customer service. For more information, contact Nexternal Solutions, Inc. CA: 800.914.6161. 1. Fax: 888.847.2501. E-mail: ecommerce@nexternal.com Web: http://www.nexternal.com.

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