When Synergy and Innovation Came Together "SPOT" was Born
Synergy Solutions recently launched the enhanced version of their web-based proprietary contact management system. This technology has been a cornerstone of Synergy's success.
Phoenix, AZ (PRWEB) May 20, 2005 -- Synergy Solutions, a Phoenix-based inbound and outbound teleservices firm, recently launched the enhanced version of their web-based proprietary contact management system, under the new name SPOT -- Synovative Power of Technology. Synergys mission is based on their culture of Synovation which is defined as combining Synergy (The Power of Team) and Innovation. The SPOT name truly reflects this commitment to Synovation. With the new upgrades, additional features and enhancements made to the system, we wanted to develop a new name that better reflected the power of this technology and our excitement for the future," commented Synergy Solutions president, Lori Fentem.
The SPOT proprietary technology was initially developed by a group of highly talented founding members of the Synergy Solutions team. They developed the web based application that is written in JAVA and runs on Oracle and today gives Synergy Solutions a unique competitive advantage. Because the system and technology was developed in-house, additional features and enhancements can be continuously developed and added.
SPOT was launched amidst much excitement company wide. Throughout the launch week, employees in all five locations were treated to black and white balloons, Dalmatian pencils, stuffed animals, beach balls, black & white M&Ms, cakes and each center manager across the country was dressed in Dalmatian ears, whiskers and tail. The capabilities afforded to us through SPOT has been one of the cornerstones of our success, so we wanted to celebrate the new version in a fun, exciting and creative way," added Fentem.
The objectives that SPOT was built on include: empowering the front end account managers, speed to market and increased flexibility. SPOT enables an account manager to set up a client program, run ad hoc queries on the database, provide customized client reports, and load and manipulate data for maximum performance enterprise wide. Tasks that were historically reliant on Information Technology experts are now automated for maximum efficiency and profitability. Call center operations also benefit by having access to a myriad of database driven tools and reports to provide real-time analysis of call activity and performance, which are key pieces of information for clients, and because the system is web-based, can be accessed from anywhere. This proprietary system also houses a fully robust incident tracking and change management system, a workforce management module, a human resources information module and interfaces with Synergys proprietary online Quality Management system.
About the company:
Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, and Bemidji, MN.
Synergy Solutions' headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also email at info@callsynergy.com or visit www.synergysolutionsinc.com
Contact: Lori Fentem
Phone: 602-296-1600
Email: llfentem@callsynergy.com
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