The Shipping Company, Inc. Opens a New Multimedia Contact Center

The Shipping Company, Inc. (TSC) has opened their fifth (5th) division, Pro Contact Center. In their operations with their fulfillment clients, TSC was often asked to provide inbound order taking and customer service via the phone and e-mail. In response to their customers requests, TSC researched the best technology to accommodate all requests.

(PRWEB) May 26, 2005 -- TSC has implemented a system that will handle incoming and outgoing voice calls, e-mail communications, incoming faxes, web chat, web callback and web collaboration. President of TSC, Tim Cormier said, We are a customer focused company and evaluated the best option to meet the needs of our current and future contact center clients. We did not want to be a call center that also 'handles multimedia communications, we wanted to build a true multimedia contact center."

TSC is a full service Information Technology, Auction Management, Order Processing, Contact Ceneter and Fulfillment Company. We have a strong foundation in information technology which has enabled us to offer our clients turnkey packages. Our highly trained staff calls upon its knowledge in the information technology field to bring each of our clients the highest level of service.

To learn more about our products and services, visit us on the web at www.TheShippingCompanyInc.com or call us toll-free at 888-872-4112.

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