Providing Casino Customer Service: Every Day is ‘Game Day’

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Every day is Â?game dayÂ? when it comes to providing quality casino customer service.

Every day is “game day” when it comes to providing quality casino customer service.

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site

Service Tip:

“‘It’s game day. We really need to do well.’ People say that at sports events. In the gaming business, you’re open 24/7 and it’s game day every day. You need to make sure that your customers have a wonderfully memorable experience every time they’re at your property.”

Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”


Martin R. Baird

Robinson & Associates, Inc.

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Martin R. Baird