Digisoft Announces Successful Call Center Software Implementation at Snake River Correctional Institution

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Telescript Installed and Operational at Prison Call Center Facility

Digisoft Computers Inc. today announced the successful implementation of their flagship call center software product, Telescript, at the Snake River Correctional Institution. The Oregon Corrections Enterprise (OCE) facility houses a state-of-the-art call center with nearly one hundred inmates on multiple calling campaigns manning the agent positions. With a low agent turnover rate, high demand for the positions and salary / benefits less of a concern than at a typical call center, OCE is positioned to prosper in this niche of the call center industry.

In a unique situation, OCE handles the call center operations for numerous state agencies, such as the DMV, the Department of Human Services and the Department of Education in addition to acting as a service center for clients in the private sector. The penitentiary performs services that benefit the inmates by educating and training them in positions that can be used once they are released. The benefits to clients are equally important, dependable, well-trained agents, at a low wage who are motivated to perform well.

“Working in this environment enables us to offer a win-win solution to those seeking a call center solution. We can compete with offshore call centers on price and regularly exceed their service levels with the added benefit of no language barriers and rehabilitating incarcerated prisoners,” remarked Mike Reagan, SRCI General Manager. “Furthermore, we could not have successfully implemented our call center solution without the back-end technology and superior support of our partner, Digisoft, whose product suite has helped us achieve greater levels of productivity”, concluded Mr. Reagan.

The Snake River Correctional Institution replaced their existing application with Digisoft’s award-winning call center software solution, Telescript. Utilizing the new application, they are able to handle multiple inbound and outbound calling campaigns simultaneously. To sustain a high level of quality assurance, they digitally record every call and regularly monitor real-time reports to track overall campaign and individual agent performance and effectiveness. These components enable OCE to remain flexible and to secure clients in their target markets.

About Digisoft Computers, Inc.

Digisoft Computers, Inc. manufactures leading PC and web-based call center software, predictive dialers and CRM solutions. Digisoft’s suite of products was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisoft’s suite of products is widely known as flexible and robust, designed to immediately increase call center productivity. For additional information, please contact Andrew Davidson at 212-687-1810 x 105 or visit http://www.digisoft.com.

About OCE

OCE provides work opportunities and job training certification for inmates to help them obtain meaningful employment once they are released from custody. OCE strives to improve its ability to provide inmates with the technical skills, work ethics, and positive social values necessary for successful re-entry into our communities upon release from prison. OCE’s work skills program is designed to develop basic education and technical training programs in institutions as well as assisting inmates in obtaining their GED and a job certification in their respective industry occupations. The development of positive work ethics and the job skills inmates learn while incarcerated assist in their transition to becoming productive, tax-paying citizens who contribute to society and to their families.

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Andrew Davidson
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