Low Cost Call Center Services in the Philippines Getting Lower

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As more and more new call centers crop up in the Philippines, companies looking to outsource are starting to see these services as a commodity. This view continues to drive costs downward - good news for businesses looking to outsource.

A few years ago dominated by big players with large budgets, quality call center operations were few and far between. Many companies weren’t even privy to the accent and cost saving advantages of outsourcing to the Philippines, and if they were they only had a small handful of companies to choose from. But now with the advent of seat leasing and shared floor space many new companies with privately branded solutions have risen from dust to capture fractional pieces of the outsource pie.

Just how low have the prices gone? At some establishments the all inclusive costs have gone as low as $7 an hour with volume pricing. All inclusive means agent salary, telecommunications, hiring, holiday pay, overtime pay, and other basic operational expenses. In order to move past the stage of being just a commodity companies need to do something unique and strongly competitive to pull away from the pack.

Companies like Global Sky seem to have done this well. Adapting to the new environment by offering aggressive pricing and flexible expansion, Global Sky has made itself an easier choice for companies looking to outsource.

“You can’t be everything to everyone. We know the primary driver for outsourcing is cost. By getting real aggressive on cost and then doing everything we can to deliver on quality and expansion we’ve hit a sweet spot. ” Says CEO, James Rick Stinson.

Global Sky an American owned and managed operation based in the Philippines was founded in 2004 to help entrepreneurs and business professionals take advantage of low cost outsourcing of communications with a personal touch.

To learn more on outsourcing contact James Stinson, CEO, or Beau Rudd, COO at Global Sky by calling 877-545-6338 or by email [email protected] or visit http://www.global-sky.com

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James Stinson
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