McAfee Broadband Selects Aria Systems to Maximize Revenue and Sustain High Customer Satisfaction for Next-Generation Wireless Internet Platform

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Unparalleled scalability, flexibility, and integrated CRM features convince wireless pioneer to standardize on the AriaCoreÂ? software solution for upcoming national rollout.

Today Aria Systems announced that McAfee Broadband, the company defining the next-generation of wireless Internet, has selected Aria Systems' innovative AriaCore™ solution to rapidly solve complex recurring billing and receivable management requirements for McAfee's suite of wireless Internet services. By using the AriaCore™ platform's customer relationship management (CRM) features to upsell products and services and give customers total account management through a Web-based self-service control panel, McAfee Broadband will increase revenue opportunities, strengthen branding, and boost customer loyalty.

McAfee Broadband, founded by antivirus pioneer John McAfee, is testing its next-generation wireless Internet service in preparation for a national rollout. Prior to rollout, McAfee needed a complete, reliable, end-to-end recurring billing system that could be deployed in weeks, seamlessly integrate with existing enterprise systems, and scale effortlessly from hundreds of regional testers to millions of paying clients. Aria Systems' AriaCore™ platform fulfilled all of these needs better than any other product currently available.

“In just a few weeks, Aria Systems gave us an infinitely scalable solution with every traditional billing feature we needed, and the advanced CRM abilities we wanted,” says Andrew Jahnke, President and CEO of McAfee Broadband, in Woodland Park, Colo. “Nobody else comes close to Aria's experience in telecommunications, Internet, and e-commerce billing. Off-the-shelf software required us to change our business model; Custom-programmed solutions take months to build, test, and debug; and canned shopping cart applications simply don't scale, and can't handle complex recurring billing requirements. Only Aria Systems was able to give us an on-demand, cost-effective, customized service that promotes our brand, sells more products and services, and measurably increases customer satisfaction.”

Every customer, charge, invoice, and payment that passes through McAfee Broadband's account setup, service provisioning, and accounting systems is quickly and reliably processed by Aria Systems' AriaCore™ platform. It is a scalable and infinitely customizable, on-demand service that is easily incorporated into any enterprise environment. The AriaCore™ platform requires virtually no capital investment in computer hardware, maintenance fees, or upgrades — ever. Aria's solutions work seamlessly and securely with clients' existing computer systems and software, because they're built on Oracle™, Linux, and other open, industry-standard technologies. AriaCore™ is also secured by SunGard™, a global leader in integrated IT solutions for financial services.

“We're thrilled that McAfee Broadband, a company that's leading the way to the wireless Internet era, has chosen our AriaCore™ solution,” says Edward Sullivan, President and CEO of Aria Systems. “AriaCore™ embodies our years of experience solving the toughest recurring billing requirements for leading companies in telecommunications, financial services, Internet gaming, publishing, entertainment, franchising, fund raising, and more. It was built from the ground up, and is continually refined, to help any business sell more products and services by enhancing traditional billing functions with the power of proven customer relationship practices.”


Aria Systems is a leading provider of software as a service for the On-Demand Enterprise that enables companies to rapidly maximize cash flow, easily provision services, and manage recurring revenue by transforming the billing process into a crucial business driver. With Aria, businesses take total command of their revenue streams, allowing for on-the-fly customer acquisition, provisioning, retention, and up-selling, while eliminating common inefficiencies and outright failures that plague the most important link in the customer chain: the billing that defines the relationship. Affordable and easily integrated, Aria's solution can be customized or come standard with built-in business rules and a self-service interface for managing most any conceivable billing scenario, thereby speeding time to market and ROI. Battle tested by more than 70 industries and leading ISPs, Aria's management team can deliver solutions large enterprises or small startups.

Company contact:

Ed Sullivan, CEO

Aria Systems LLC


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Edward Sullivan
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