The University at Albany Selects edGenuiti CRM for Higher Education Departmental Edition

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The University at Albany Office of International Education engaged EDU Internet Strategies to implement the edGenuiti CRM for Higher Education to transform the university's recruiting process.

edGenuiti Worldwide producer of enterprise software designed specifically for higher education was chosen by the University At Albany Office of International Education to offer an online service to manage and streamline the student recruitment process.

The University at Albany’s Office of International Education enlisted EDU-IS to identify a solution that would enable their organization to track and manage student inquiries from initial contact to alumni status. The powerful edGenuiti CRM for Higher Education Departmental Edition proved to be the solution that would create an enrollment management service capable of providing Albany with an online self-service portal allowing prospective study abroad students to follow their advancement from the inquiry stage to enrollment. Instead of contacting busy advisors for information, students can now see how far along in the application and enrollment process they are at their convenience via their own computer.

“Students prefer to handle everything online,” says Jim Pasquill, Director of Study Abroad and Exchanges for University at Albany. “This service doesn’t just provide our study abroad advisors with features they want, it gives the students features they expect. This solution automates the process, allowing our study abroad team to handle more students and provide more personal attention without overburdening our staff.”

“EDU Internet Strategies implementation of our CRM at the University of Albany demonstrates the versatility of edGenuiti technology across a wide spectrum of Higher Education enrollment processes, including international education. The rapid adoption of edGenuiti CRM for Higher Education by so many different types of institutions such as technical universities like NJIT to distance learning schools such as The American Graduate University to career oriented institutions like Johnson & Wales University confirms the growing importance of weaving multi-channel communications throughout the recruitment and enrollment process offering the ultimate customer centric approach to enrollment management.” explains, Kevin Aleman, CEO of edGenuiti Worldwide.

About International Education Office at University at Albany:

The Office of International Education at University at Albany tries to enhance the international outreach at the school by welcoming and serving a diverse cohort of international students and intensive English language learners, and by supporting the development of cooperative international linkages that provide a wide range of study abroad opportunities for all students who wish to participate.

EDU Internet Strategies:

EDU-IS is a consulting firm specializing in recruiting and marketing solutions for higher education institutions. They focus on the process of communication between a student and a recruiter through multiple electronic media. EDU-IS is a service of Educational Directories Unlimited, Inc. (EDU), a leading Internet company serving higher education. Based in suburban Philadelphia, EDU’s steady growth since its inception in 1989 has led to its inclusion in the Philadelphia 100, Inc. Magazine/ICIC Inner City 100 and Inc. 500 lists of fast growing businesses. For more information, go to

About edGenuiti Worldwide, Ltd.:

edGenuiti is a global leader in providing a wide range of business- critical student recruitment, admissions management, student retention, alumni relationship and fundraising software available as a hosted ASP solution or as a dedicated server appliance. edGenuiti solutions are used at more than 500 schools and organizations—including some of the world’s leading higher education destinations—to enable better use and management of student information, resulting in more accurate and informed decisions; by providing intelligent tools that help them achieve a new level of enrollment sophistication and for forging stronger relationships between students and learning providers.

For more information about edGenuiti Worldwide, visit


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John Meagle