(PRWEB) June 9, 2005
Since 2002, Sprint has rallied the nation for Cell Phone Courtesy Month in July. But has anything changed? Are things getting better?
ÂUnfortunately, no. Cell Phone Courtesy Month doesnÂt work if cell phone users arenÂt aware that they are not being courteous in the first place,Â says etiquette expert Barbara Pachter, who co-authored the book "The Jerk With The Cell Phone: A Survival Guide for the Rest of Us" ($9.95, paperback, Marlowe & Co.).
ÂI still notice a lot of bad behavior on cell phonesÂa lot of yelling, phones ringing at inappropriate times, and conversations I just donÂt want to hearÂeven during Cell Phone Courtesy Month.Â
Okay, so what can we do if this well-intentioned attempt to curb bad cell phone behavior hasnÂt succeeded yet?
ÂA better idea would be to institute Cell Phone Jerk Assertiveness Month,Â according to Pachter, who has worked with thousands of business professionals and numerous organizations on etiquette and assertiveness issues.
People need to stand up for themselves if they are disturbed by cell phone jerksÂbut they need to do it in the right way. ÂThe bottom line,Â she adds, Âis that people can learn to confront cell phone jerks using what I call Polite and Powerful behavior.Â
Unfortunately many people use ineffective tactics like staring at or ÂshushingÂ the person, and even more extreme and violent behavior, like yelling at people to ÂShut up!Â
ÂWhen you are rude to a cell phone jerk, not only do you become a jerk yourself, but the cell phone jerkÂs behavior usually doesnÂt change,Â she says.
Pachter suggests that people confront cell phone jerks politely and powerfully. You speak upÂthatÂs the powerful part, but you say it politely. You can say something like, ÂCan you please lower your voice, your conversation is disturbing us.Â But remember to keep your body language in check. If youÂre clenching your teeth or wagging your finger, youÂre not being polite and powerful.
She also suggests using a CPEG card. If you donÂt know what to say, or donÂt feel comfortable speaking up, hand the person a Cell Phone Etiquette Guideline (CPEG) card that says something polite and powerful like, ÂHi. Can you please put your phone on vibrate? The ringing is disturbing us.Â You can make them yourself and hand it out like a business card or The Jerk with the Cell Phone comes with three in the back of the book.
She does offer one final bit of adviceÂthe importance of picking your conflicts. If youÂre ever concerned for your safety, let it go! If itÂs a minor and passing annoyance, consider letting it go. YouÂll be less stressed that way.
Barbara Pachter is also the author of "The Power of Positive Confrontation," ($14.95 paperback, Marlowe & Co.) and "When the Little Things Count" ($12.95 paperback, Marlowe & Co.). She is co-author of several books including the "Prentice Hall Complete Business Etiquette Handbook." She is a speaker, trainer and coach specializing in business communications, business etiquette, and assertiveness issues.
Her client list features major corporations and organizations worldwide, including NASA, Pfizer Inc., DaimlerChrysler, Ernst & Young, and the University of Michigan.
For a review copy of "The Jerk with the Cell Phone: A Survival Guide for the Rest of Us" contact Blanca Olivery: 646-375-2571, or firstname.lastname@example.org.
Contact: Joyce Hoff
(856) 751-6141 (NJ)
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