Toronto, Canada (PRWEB) June 10, 2005
Today 2ndSite Inc. released version 2.8 of its online service which features a support ticketing module ( http://www.secondsite.biz/Services/Support-Ticketing/ ). Version 2.8 with support ticketing is 2ndSiteÂs seventh release since May 2004.
2ndSiteÂs client case tracking module, like the entire 2ndSite service, is free for companies with less than 10 clients. Companies that need technical support case management for larger client bases can upgrade their accounts on demand and pay fees on a monthly or annual basis for the additional capacity. 2ndSite offers a range of customization features that permit each company to brand the solution with corporate colors, logos and URLs to give the appearance that the application is exclusively the property of the 2ndSite userÂs company.
Client case management is used to manage technical support issues amongst support staff. This is useful for businesses that provide technical support for their clients such as web hosts and computer service repair companies with mobile technicians. 2ndSiteÂs support ticketing and client case management capabilities allow technicians to manage cases by status and track time on a per response basis. Invoice items, such as computer hardware, can also be added to tickets. 2ndSite users can then generate invoices from their support tickets that incorporate the time spent on tickets and any invoice items. Users who choose to can then accept online payment for their invoices.
2ndSite is a support ticketing Application Service Provider (ASP) suitable for small businesses, particularity Small Office and Home Office (SOHOs) businesses. Using 2ndSite, businesses can process transactions through several payment gateways, including VeriSign, Electracash and PayPal. The support ticketing service includes timesheets, online invoicing, secure file sharing and integrations with the popular accounting software packages QuickBooks, Simply Accounting and MYOB. Using 2ndSite businesses can send and track invoices, manage client and staff relationships and track customer support cases.