London, UK (PRWEB) June 16, 2005
Penningtons Solicitors LLP (Penningtons), the City and South East commercial and private client law firm, has rolled out BigHand Digital Dictation Software (DDS) to more than 400 staff across 5 UK sites. The DDS initiative is part of an IT strategy to promote unity across the firm, encourage cross office departmental cooperation and offer a seamless service to clients regardless of location.
PenningtonsÂ clinical negligence department, for example, is split across the Godalming and Basingstoke offices. Secretaries within the department from either office can now provide support to any fee earner (wherever they are located) in the event of absences, holidays or increased workloads. Productivity is maintained at all times and the department works as a team in a way that wasnÂt possible prior to the BigHand roll out. Penningtons plans to monitor the ongoing savings on temporary appointments.
Marcus Shepherd, Head of IT at Penningtons, commented, ÂIncreasingly we aim to bring in systems that will enable our network of offices to function more effectively as one overall unit. The critical factor for DDS was whether the application transferred voice efficiently enough to support a centralized server set-up across five sites. BigHand Software offered us a level of performance that we could not guarantee with the other systems.Â
ÂWhere BigHand also excelled was in the people side of the project Â they knew how to manage the cultural impact of digital dictation and ensure any roll out gained acceptance internally. I would urge those looking at digital dictation for the first time not to underestimate the HR element of the project. The team at BigHand ensured it almost went in by itself.Â
In the past two years Penningtons has or are in the process of implementing the Elite Apex CRM system, Aim Teamflow and Interwoven as part of their IT strategy to unify the network of offices.