FileTrail, Inc.’s File Management Solutions Saves the Day for Blue Ridge Behavioral Healthcare (BRBH)

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FileTrail, Inc., a top Enterprise Records and Management (ERIM) supplier of records tracking and management software, provides BRBH with file management solutions. FileTrail's technology allows BRBH to quickly track client charts, and it saves BRBH time, money, and labor on file management.

Blue Ridge Behavioral Healthcare (BRBH), a mental health provider to patients in Botetourt, Craig, and Roanoke counties in Virginia, has saved time, money, and labor by using FileTrail technology to manage client charts.

A little over a year ago, BRBH was faced with the task of moving all of its outpatient records into one building. In January, 2004, Ellen Morrow, the Records Manager at BRBH, decided to use FileTrail, a top Enterprise Records and Management (ERIM) supplier of records tracking and management software, to manage the clinic’s charts.

“Now that we’re in one building, it would be a mob scene, chaotic if we didn’t have some way for people to request records in advance,” said Morrow. “Our workload has almost tripled since we moved, and I don’t think we could do it without FileTrail.”

FileTrail provided several different solutions to BRBH’s chart management problem. With FileTrail technology, BRBH is now able to track charts from a single platform that manages seventeen locations across a three county area on a SQL Server 2000 database. Clinic staff can also easily search, identify, and retrieve charts because field sets can be configured specifically by using FileTrail software. Additionally, FileTrail integrated with BRBH’s existing billing and appointment systems to eliminate data entry. Though FileTrail’s solutions at first appeared intimidating to the clinic’s staff members, they found that FileTrail is easy to use.

“People expected FileTrail to be complicated, but when they took the FileTrail training, they said “This is easy, I like this; FileTrail is working out well,” said Morrow.

Before using FileTrail’s file management solutions, BRBH used inefficient and time consuming techniques for locating charts that cost large amounts of time and money.

“One unit had everything divided by the clinic’s case load,” Morrow said. “Some units filed alphabetically, others numerically, and some of them just stuck them in drawers and hunted for them. We looked real busy, but we were doing a lot of duplicate and useless work.”

Since transitioning to FileTrail, BRBH has benefited in numerous ways. Clinic employees are able to track charts quickly and easily, and they are also able to order charts through the computer a few days in advance. Ultimately, BRBH will save approximately forty percent on filing expenses, eighty percent on archiving time, and it will have a quicker return on investment.

“We now have a single resource for chart information,” said Morrow. “I like FileTrail. It’s doing exactly what I want it to do.”

About FileTrail, Inc.

FileTrail, Inc. is headquartered in San Jose, California, and is a leading Enterprise Records and Management (ERIM) provider of records tracking and management software. It offers RFID, bar coding, and color coding systems to firms that need help with managing their files. Companies that use FileTrail’s technology are able to automate their records handling, automate their manual tasks, streamline their processes across the organization externally, and leverage existing ERP and mission system investments to eliminate data entry and replicate existing data standards. FileTrail’s technology allows companies to improve processing efficiency, reduce operating costs, enhance customer satisfaction, and improve staff member service. For more information on FileTrail’s services, visit

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Michelle Nabhan
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