LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications

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Application performance reaches new threshold for high concurrent access.

Newport Beach – June 15, 2005 -- today announced Solaris 10™ Operating System (OS) support for LiveTime Help Desk and Support Desk v3.5. Customers deploying LiveTime applications on Sun Microsystems' (Nasdaq: SUNW) new Solaris 10 OS will be able to take advantage of the many performance optimizations found in the new release, as well as capitalize on a broader range of high-end servers including AMD Opteron and Intel Xeon processor-based systems.

Many new features in Solaris 10 offer real world benefits to LiveTime customers. Including:

  • Performance improvements as a direct result of the completely rewritten Solaris 10 TCP/IP stack. The new redesigned stack lowers network overhead by reducing the number of instructions required to process network packets and allows the LiveTime server to handle many more concurrent requests.
  • Solaris Container technology enables customers to effectively cluster LiveTime instances on a single box, avoiding the need for additional resources. This allows the deployment of multiple production instances of LiveTime on a single server. System and network resources can then be allocated and controlled on a fine-grained basis, helping simplify computing infrastructures and improving resource utilization.
  • The new predictive self-healing capabilities of Solaris 10 are also expected to improve the service uptime of LiveTime production instances. With Solaris Fault Manager enabled, the Solaris server will be able to receive data relating to hardware and software errors, and act to automatically and silently diagnoses the underlying problem. Once a problem is diagnosed, the server will automatically try and attempt to fix the problem before impacting on any service levels.

“Solaris OS has always allowed our customers to quickly deploy LiveTime on high performing multi-processor configurations requiring a high level of performance, scalability, and availability”, said Dr George Vossos, Chief Technology Officer, LiveTime Software. “Now, with Solaris 10, our customers can take advantage of the many special optimizations targeted at multithreaded processors and the x86 architecture, at a significantly lower cost.”

“With world record Java performance and features such as Solaris Containers and Predictive Self Healing Solaris 10 is the best platform for LiveTime's mission critical support operation,” said Tom Goguen, vice president, Software Platforms, Sun Microsystems, Inc. “By taking advantage of the worlds best OS, Solaris 10, LiveTime can deliver to its customers a reliable, high performing solution.”

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

Media Relations contacts:

USA: Bill Gram Reefer

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

Copyright 2005 Sun Microsystems, Inc. All rights reserved. Sun, Sun Microsystems, Solaris, Java, and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

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