Iowa City, IA (PRWEB) June 16, 2005
(http://www.tmone.com) TMONE announced today the expansion of its call center services division. This marks the fourth expansion in three years for the burgeoning Iowa Direct Marketing Company. The divisionÂs ability to help companies generate new incremental revenue streams facilitated the expansion. The augmentation increases TMONEÂs capacity to acquire new customers and service its growing client base.
TMONE is an all inclusive direct marketing company that caters to CLECÂs, ISPÂs and VOIP providers looking to make their marketing more accountable for acquisition. ÂBranding is a secondary objective for most of TMONEÂs clients,Â states John Burchert, TMONE Chief Operating Officer. ÂOur success is the result of our ability to deliver new business and residential customers.Â The company capitalizes on the increasing consumer response to cutting edge telecom offerings such as digital phone service. The focus at TMONE is on acquiring customers by supporting multiple direct channels that propagate through its state of the art contact centers.
The companiesÂ call center services division (http://www.tmone.com/ccs) has a reputation as a telecom acquisition specialist. Boasting superior inbound conversion rates and fully integrated outbound tele-sales, TMONE delivers an overarching marketing message via multiple high response direct marketing channels to ensure maximum penetration into its clientÂs target market. TMONEÂs contact center services are complimented by its list marketing (http://www.tmone.com/data), and project management divisions (http://www.tmone.com/pm).
ÂVOIP (voice over internet protocol) is an electrifying emerging technology that possesses a need for customer acquisitionÂ says Director of Sales Andy Cecil. ÂLeading VOIP companies such as Vonage (http://www.vonage.com) are proving that one day broadband phone service customers will out number traditional wire line customers.Â VOIP customer acquisition will continue to advance TMONE as the company is called upon to assist in acquiring new persistent VOIP customer bases. ÂThe VOIP industries rapid development is stimulating innovation and employment growth for eastern Iowa. TMONE is elated to have already added 75 new marketing positions to its staff. This has a positive impact in the community as well as boding great things for TMONE." Says Anthony Marlowe, President of TMONE. ÂThe VOIP industry is energizing local economies around the country.Â
TMONE is a leading provider of call center and direct marketing services. Specializing in new customer acquisition, the company consults and provides services to CLECÂs, ISPÂs and VOIP providers in search of new customer acquisition. The companiesÂ project management division is unique in its ability to execute and coordinate mass marketing efforts utilizing database marketing, inbound and outbound tele-sales, opt-in e-mail, organic and paid inclusion internet marketing and direct mail. The marketing list division maintains demographic and behavior files on over 230 million American consumers and can isolate patterns for 110 million US households. It also boasts a comprehensive business database that incorporates information from both public and privately held companies. Rare and response files round off the list divisionÂs product mix. TMONE's first class contact center technology ensures that TMONE has the technological reach necessary to execute a multitude of contact center approaches. TMONE's contact center capabilities include, Outbound, Inbound, Voice-Over-Web Call Routing, Voicemail & Fax Management, Web-Chat, Integrated Push Technology, Web-Collaboration/Form Sharing, Interactive Voice Response (IVR) Call Routing, Unified Messaging, E-mail Analysis with Automated and Semi-Automated Response, Browser-Based Multimedia Interaction Management with Inbound/Outbound Cross-Media Call Blending, and a Customer Service Platform. Building a solution with similar functionality would require integrating no fewer than 18 different applications from multiple vendors which is an approximation of what TMONE delivers. TMONE is located in eastern Iowa with multiple locations spanning from Iowa City to North Liberty. For more information please visit http://www.TMone.com or call 1-877-TOTAL-TM (1-877-868-2586)
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