(PRWEB) June 20, 2005 -
Halifax, NS Canada ÂDemand Customer Relationship Management (CRM) / Sales Force Automation (SFA) service provider today announced the release of its much anticipated CRM Outlook Integration Software add-on, touting more functionality than that offered by its major competitor, Salesforce.com. The new Microsoft Outlook CRM Integration, which is available immediately to all Salesboom.com customers and 30 Day Free Trial users, can be used as a compliment to the Salesboom webmail CRM system or as a standalone CRM Outlook email solution. The Outlook based CRM piece boasts full integration into the Salesboom web-based Contact Management software and Lead Management software, as well as the never-before seen functionality of full integration with SalesboomÂs web-based Case & Solution Knowledge Management Database. More information on the Salesboom Microsoft Outlook CRM software can be found on the Salesboom website at http://www.salesboom.com/products/tools-outlook_integration.html.
ÂThis is just another example of Salesboom being the first Customer Relationship Management company that actually practices the philosophy behind the web-based CRM software that they sell,Â Commented Aziz Samarai ,VP of Sales at Salesboom. ÂOur competitors tout Outlook based CRM integration functionality, but did they listen to their customers when they designed it? Evidently not, because the functionality behind SalesboomÂs Microsoft Outlook CRM software was inspired by requests from former Salesforce.com customers who werenÂt pleased with SalesforceÂs Outlook CRM offering. Simply put, if customers want a CRM provider that they can trust to listen to them and honest prices, than Salesboom is the best option out there. WeÂre getting more and more customers everyday because of our focus to a quality hosted CRM offering, and unparalleled customer service. Salesboom is the future of web-based CRM software.Â
The Salesboom CRM Outlook integration software includes a fully robust plugin for the Microsoft Outlook CRM interface, which allows a full flow of data into various facets of the Salesboom web-based CRM and SFA application, including the Salesboom on-demand Contact Management software and on-demand Lead Management software. Users of the Salesboom Outlook CRM plugin can easily search through the Salesboom small business Contact Management software on-demand as well as the Salesboom Lead Management system to append relevant, contextual e-mail correspondence with the correct Contact or Lead in the Salesboom on-demand CRM software. This then gives all Sales, Service and Support representatives in a company a holistic view of previous customer correspondence, increasing customer service levels and empowering all employees with a knowledgeable and trustworthy rapport with each customer instantly.
The Salesboom CRM for Outlook software also allows full integration into the Salesboom web-based Case & Solution Knowledge Management Database, giving Service and Support representatives in an organization a more powerful solution than any other web-based CRM provider offers. Salesboom Outlook CRM users can take an incoming e-mail support request and automatically create a trouble ticket support case in the Salesboom application, assigning it to the correct user within the organization and entering all relevant details. This service and support automation can help decrease turn-around times on trouble tickets received by e-mail, and helps Service Representatives stay more organized and productive, while giving management full visibility into the service department and customer interactions.
For more information on the Salesboom Microsoft CRM for Outlook integration software, parties are asked to contact Salesboom directly at 1.877.CRM.SALE (1.877.276.7253) or via email at [email protected] Additional information, as well as a Free 30 Day Trial is also available at the Salesboom website, http://www.salesboom.com. The Salesboom CRM Outlook is available immediately to all Salesboom customers and 30 Day Free Trial users.
Salesboom.com is an on-demand Customer Relationship Management (CRM) and Sales Force Automation (SFA) service provider that offers small and medium sized businesses the opportunity to tap into a technology that is reserved for large corporations. Salesboom.com is a web-based service that meets the budgetary needs of most companies while delivering valuable CRM/SFA services, helping corporations compete head-on with larger competition employing traditional CRM solutions. Salesboom.com's editions also include File and Document Management, Campaign Management, Marketing Automation and Reporting components. It is our position that the time has finally arrived for business to cash in on the software industry's promise of applications that are useful, aggressively priced, and accessible 24/7 from anywhere there's an Internet connection.
For additional information or a free trial, contact: Tel: 1-877-CRM-SALE (toll free in North America) or 902-446-7293, Fax: 902-446-3161 or visit http://www.salesboom.com.