Newark Beth Israel Medical Center Improves Patient Registration Process by Implementing Galvanon's MediKiosk™ in Multiple Languages

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Use of self-service check-in kiosks allows hospital to streamline patient check-in and improve operating efficiency.

With Galvanon’s MediKiosk™ solution, we have minimized wait times for our patients while eliminating many of the cumbersome paper-based registration processes that create a bottleneck in our day-to-day patient flow.

Galvanon, the patient experience company, today announced that Newark Beth Israel Medical Center, a 671-bed regional teaching hospital located in Newark, N.J., has implemented its MediKiosk™ technology to speed the registration process for its patients. An affiliate of the Saint Barnabas Health Care System, Newark Beth Israel is using the self-service kiosks to identify patients during the check-in process, gather necessary forms and signatures and collect co-payments and outstanding balances.

As a result of this self-service approach, Newark Beth Israel Medical Center has experienced significant administrative and financial benefits, and will continue to see increased staff productivity and reduced paper and printing costs. Patient check in time has also been reduced by 25% for first-time patients, and by 75% for subsequent visits.

In the next six months, Newark Beth Israel Medical Center plans to roll out the kiosk technology to an additional seven departments within the facility, including 13 pediatric clinic locations.

"Patient satisfaction is at the heart of our decision to implement self-service check-in. As a medical center that handles more than 300,000 patient visits a year, we wanted a patient-friendly solution that would make the registration process run more efficiently and complement our existing scheduling and registration systems," said Angelo Schittone, vice president and CIO of Newark Beth Israel Medical Center. "With Galvanon’s MediKiosk™ solution, we have minimized wait times for our patients while eliminating many of the cumbersome paper-based registration processes that create a bottleneck in our day-to-day patient flow."

Newark Beth Israel Medical Center also uses SCI systems (formerly scheduling.com), a Galvanon strategic business partner, for enterprise scheduling and pre-registration. This partnership provides added value for patients, including the ability to pre-register online prior to their visit to the hospital. All demographic, history and insurance information is then stored in the system for future appointments, eliminating the need to complete paperwork at every visit and thus improving patient satisfaction.

"Newark Beth Israel Medical Center immediately recognized the value of our MediKiosk solution not only for patients, but for its ability to quickly deliver tangible financial and administrative benefits for the facility," said Raj Toleti, chairman and CEO of Galvanon. "By adopting a self-service approach to patient registration in multiple languages including Spanish, Newark Beth Israel has reduced the amount of time its staff members spend managing paper forms by 50%, enabling the hospital to streamline internal processes, maximize resources and improve the overall patient experience."

Galvanon's MediKiosk is part of a comprehensive suite of products that allows hospitals and clinics to provide patient self-service capabilities such as pre-registration via the Web, online BillPay and eClipboards™, Galvanon's wireless patient check-in solution.

About Galvanon, Inc.

Galvanon helps healthcare organizations enhance the patient experience at home, in the hospital and in the physician's office through innovative solutions such as kiosks, Web self-service applications and technology that streamlines everyday patient interactions and improves patient flow through the healthcare process. For more information, visit http://www.galvanon.com/healthcare.

Press contact:

Cathi Hilpert

770-663-6343

Sales Contact:

Greg Lapointe

678-463-5058    

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Cathi Hilpert
Galvanon
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