WatchMouse Publishes First 'Site Availability Index' - Only 9 out of 25 Funds Listed on the Amsterdam Stock Exchange Have Sites with Good Availability

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Of the websites of the 25 funds listed on the Amsterdam stock exchange (AEX), only nine display optimal availability. The availability of the other sites, including those of multinationals, ranges from poor to dramatically poor. Unilever has the best result of all websites, with an uptime of 99.995%. The site with the lowest availability is that of Wolters-Kluwer, with an uptime of 94.80%, which represents more than 37 hours of poor performance, or even unavailability, per month. This was the conclusion drawn from the first Site Availability Index created by WatchMouse, a company supplying monitoring services for websites and e-commerce applications world-wide.

An uptime of 99.9% is seen as the minimum acceptable level. This percentage is also often quoted in service level agreements (SLAs) with hosting providers. In order to determine the extent to which the sites of AEX funds achieve satisfactory uptime, WatchMouse monitored the sites for more than two months. Downtime was said to occur if a site was not available or did not respond within eight seconds.

The Site Availability Index for AEX funds (see ) showed that only nine funds fulfilled the minimum required level of 99.9%. These were Unilever, Philips, AEGON, Numico, Akzo Nobel, ASML Holding, Kon. P&O Nedlloyd, Versatel and Buhrmann. Bringing up the rear were IT company(!) Getronics (96.87%), DSM (96.75%), and Wolters-Kluwer, which with a score of 94.80% is over a day and a half a month ‘off the air’.

The Site Availability Index for AEX funds is an initiative of Emerce and WatchMouse and will be repeated annually.

"Very surprised"

Mark Pors, chief technology officer at WatchMouse, stated that he was "very surprised" by the results. "With many sites, we found an uptime that is worse than that of many smaller companies. And this while AEX funds in particular should attach a great deal of priority to their corporate image. A maximum uptime is part of the 'brand performance'. Our theory is that, where there are a lot of people involved within an organisation, there are a lot of hands unplugging cables, so to speak. These companies have complex processes, a great many internal changes are made, and outsourcing of various activities means transparency is often at a premium. This is clearly the case with Getronics, for example. The uptime of the site at the weekend is 100%, but during the week, when people are working, this decreases dramatically."

Pors suspects that the popularity of the sites could also be a reason for poor availability. "Naturally, sites belonging to AEX funds get a lot more traffic than the smaller businesses. On the other hand, this is no excuse; if we look at large online brokers in the US, for example, all achieve an uptime in excess of 99.9%."

About WatchMouse

Companies can easily monitor their own internet sites using WatchMouse's monitoring service. WatchMouse has been monitoring internet sites and e-commerce applications for companies throughout the world since 2001. WatchMouse has thousands of customers in more than 70 countries. The services supplied by WatchMouse are available in eight languages, and analyses are performed from various locations and over numerous networks, using a world-wide monitoring network.

In June 2005, WatchMouse was selected by FEM Business as one of the 25 most promising, innovative companies in the Netherlands.

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Mark Pors
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