(PRWEB) July 6, 2005
IXEurope, EuropeÂs fastest growing specialist datacentre services group, today announced the results from its recent customer satisfaction survey, which revealed high levels of satisfaction in all areas.
Most notably, the survey found that over 96% of the customers polled are satisfied with IXEurope and its services and 97% of customers said they would refer IXEurope to other companies.
The survey was conducted independently across Europe during spring of this year and over 100 customers from the enterprise, e-business and networking markets participated. The survey measures satisfaction against metrics that characterise the quality of the customer experience with all aspects of the service. This includes pre-sales and customer service, service delivery, the datacentre environment, technical ability and processes at all levels.
Kevin Martin, VP of Customer Operations at IXEurope comments: "At IXEurope we differentiate ourselves by focusing on quality of service and our team works very hard to provide a high level of service to our customers. We are recognised to deliver the best customer service and I am delighted to see the results from this independent survey reflecting this policy. We believe customer satisfaction to be critical to our success and it is gratifying to see this is being achieved. Clearly we cannot rest on our laurels - these regular surveys also give us a view of where improvements can be made. We will now work hard to review these and make any changes necessary for the benefit of our clients."
Datacentre Services is now a multi-billion dollar industry supporting some of the worldÂs most important IT infrastructure. Delivering these high standards of service to customers is essential in maintaining the IXEuropeÂs award winning status as EuropeÂs fastest growing datacentre services group, with annual turnover increasing by 38% throughout 2004.
IXEurope provides outsourced datacentre services and hosted solutions management in four countries - UK, Germany, France and Switzerland - through its network of datacentres.
As a specialist in datacentre services, IXEurope offers its customers access to flexible outsourced solutions while they maintain overall control of their projects. By continually focusing on quality, IXEurope gives clients cost effective access to expertise and exceptional service levels.
IXEurope delivers its services to systems integrators and IT consultants; hosting and managed service providers; and network service providers. Working in partnership with our solution providers, IXEurope datacentres house IT and networking systems for global enterprises, financial institutions, government agencies and e-commerce and mid-sized companies. IXEurope's backers include Bank of America Equity Partners and European Acquisition Capital. For more information please visit the website at http://www.ixeurope.com
T: +44 (0) 207 689 1400
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