Crate and Barrel Realizes Value With Tom Zosel Associates’ Productivity Improvement Solutions

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The leader in retail home furnishings for contemporary interiors enhances number of licenses for ProTrack Warehouse, TZAÂ?s Labor Management software.

After using ProTrack Warehouse at its distribution centers for several years, Crate and Barrel has extended its use to its two additional distribution centers. Additionally, the company will also implement the use of engineered labor standards in these new locations. The use of standards in combination with labor management software throughout the entire distribution network will maximize Crate and Barrel’s workforce productivity and utilization.

“TZA has helped us build internal competence and engrain a continuous improvement philosophy, rather than just rolling out software," said John Ling, Crate and Barrel’s Vice President of Logistics. “Involved employees energize our mission. TZA’s Productivity Improvement Programs do a tremendous job in increasing employee morale, which at the end of the day results in better customer service.”

Rob Wieland, Vice President of Sales and Marketing at TZA remarked, “ProTrack combined with a Productivity Improvement Program based on best practices and engineered labor standards allows companies to maximize visibility of the three components of productivity: utilization, efficiency and quality. Crate and Barrel’s implementation of ProTrack across their distribution network facilitates a smooth flow of materials from the source to the consumer while reducing operational costs thanks to an optimized use of available resources.”

Founded in 1962, Crate and Barrel is one of the most influential and respected housewares retailers in the U.S., operating more than 140 stores in 25 major markets nationwide. Crate and Barrel employs more than 6,000 associates and issues about 15 million catalogs annually. The company also sells merchandise on its Website,

About Tom Zosel Associates, LTD.:

Headquartered in Chicago, Illinois, Tom Zosel Associates (TZA) is a best practices logistics consulting company. Core competencies include strategic planning, material handling engineering, productivity improvement programs, transportation system design and logistics software solutions. TZA’s critical advantage is its hands-on operational expertise, which allows it to create and implement innovative solutions for even the most complex distribution challenges.

For more information about TZA, visit


Isabel Fernandez



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