Atlanta GA, (PRWEB) July 11, 2005
The Customer Care Institute (CCI) urges North American contact center managers to participate in a survey designed to capture information for the internationally renowned Global Contact Centre Benchmarking Report by visiting http://www.customercare.com before July 31, 2005.
Participants will receive a fr>e copy of the US$1,500 in-depth 2006 report, which is designed and distributed by Dimension Data. One of the most comprehensive studies of contact centers around the world, the report provides managers with a set of benchmarks with which to measure contact center operations.
CCI Managing Direct Roger H. Nunley says this is an invaluable opportunity for contact center managers to be ÂheardÂ via the survey and, once that information is assessed, to then use the 2006 report to ensure best practices.
He explains, ÂCompanies have got to realize that U.S. benchmarking alone is no longer enough. In this global economy, with todayÂs ever-evolving technology and the move by some companies to outsource offshore, best practices contact centers can be found in growing numbers of countries around the world. The writing is on the wall: contact centers must benchmark globally.Â
CCI is a strategic partner for the report in North America, assisting Dimension Data in the planning and implementation of the study, as well as with expanding North American participation. In return, CCIÂs Colleague members will have access to selected data from the report against which to benchmark their centers.
To participate in the survey, visit http://www.customercare.com by July 31, 2005. For more information call CCI at (404) 352-9291.