RICHARDSON, Texas (PRWEB) July 18, 2005
Acclaim Telecom Services, Inc., a provider of enterprise Interactive Voice Response (IVR) solutions, today announced its membership in MicrosoftÂs Speech Partner Program (SPP) and plans to introduce speech applications based on MicrosoftÂs Speech Server (MSS). Acclaim will offer MSS-based solutions for banking, finance, healthcare and transportation customer service applications.
ÂMicrosoft Speech Server allows us to bring the power of speech-enabled customer support solutions to our customers more quickly, and at lower prices. With Microsoft Speech Server, we can extend customersÂ existing web-based applications to speech, and develop new speech solutions to reduce call center costs dramatically,Â said James R. Davis, president of Acclaim Telecom Services.
ÂCompanies like Acclaim Telecom share our vision for making speech a mainstream and pervasive technology, and we are very proud to welcome them into the Microsoft Speech Partner Program,Â said Teresa Fagam, director of marketing for the Speech Technologies group at Microsoft Corp. ÂWith such partners, we are able to extend the delivery of the Microsoft Speech Server, enabling enterprises to deploy sophisticated speech-enabled solutions and applications that deliver significant business value.Â
Since 1993, Acclaim Telecom Services has developed Interactive Voice Response (IVR) applications enabling voice access to information systems in banking, finance, healthcare, transportation and other industries. AcclaimÂs expertise spans from legacy IVR systems with DTMF (TouchtoneÂ) to the latest Automatic Speech Recognition (ASR) technologies. Acclaim is a Microsoft Speech Partner. For more information, contact Acclaim at 866.324.6416, or visit http://www.acclaimtelecom.com.