Acclaim Telecom to Distribute Pronexus Turnkey Auto Attendant Solution for Microsoft Speech Server 2004

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Acclaim Telecom will distribute a speech-enabled auto attendant based on Microsoft Speech Server.

Acclaim Telecom Services, Inc., a provider of enterprise Interactive Voice Response (IVR) solutions, today announced it will distribute and support VeoConnect™, a Microsoft ISV-certified speech-enabled auto attendant developed by Pronexus.

Designed for Microsoft Speech Server 2004, VeoConnect™ is a turnkey, economical call routing solution for enterprises of all sizes. The VeoConnect auto attendant rapidly connects callers with their intended destination, enabling them to reach any department or employee by simply using their voice. Removing the frustrating dial-by-name experience and eliminating the need to remember extension numbers improve customer satisfaction. Call-handling costs are reduced as calls are routed without human intervention.

“VeoConnect™ fits our strategy to provide speech-enabled IVR solutions to our growing customer base,” said James R. Davis, president of Acclaim. “One speech application virtually every business needs is a ‘ready to deploy’ auto attendant, where no expertise in voice user interface design is required. By partnering with Pronexus, we can bring our enterprise customers a more complete solution suite.”

“We firmly believe that speech applications belong in the mainstream, and turnkey solutions such as the VeoConnect auto attendant will accelerate the process,” commented Gary T. Hannah, President and CEO of Pronexus Inc. “We’re delighted to partner with Acclaim, to expand our market coverage and accelerate adoption of speech technologies for customer support.”

For further information about VeoConnect, visit http://www.acclaimtelecom.com/Solutions_VeoConnect.html or call 866.324.6416 and ask for “VeoConnect.”

About Acclaim

Since 1993, Acclaim Telecom Services has developed Interactive Voice Response (IVR) applications enabling voice access to information systems in banking, finance, healthcare, transportation and other industries. Acclaim’s expertise spans from legacy IVR systems with DTMF (Touchtone™) to the latest Automatic Speech Recognition (ASR) technologies. Acclaim is a Microsoft Speech Partner. For more information, contact Acclaim at 866.324.6416, sales@acclaimtelecom.com or visit http://www.acclaimtelecom.com.

About Pronexus

Founded in 1993, Pronexus Inc. is the developer of VBVoice™ and VBSALT™, the only Rapid Application Development toolkits for telephony and speech inside Visual Studio.NET that blend both GUI and sophisticated programming. Pronexus also provides VeoSuite, a range of turnkey applications for Microsoft Speech Server, and a complement of professional services that voice-enable a variety of industries. Comprehensive support and acclaimed training complete the firm’s offerings.

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Larry Rushing